Shop Talk
"The last guy hung up on me!"
I've gotten about 8 calls today saying they previous agent hung up on them. Then again, I also had a customer say *I* hung up on him. :|
I love when other reps call me and start telling me how to do my job when they don't have a clue. I know my job better than anyone in this center (that includes sups, quality, and management), so when I say something can't be done it can't be done.
SavageKitty said:
However what about the situations where it can be done and the rep doesn't want to or is not aware of how to do it.
Again, I say something to the effect of "Thank you so much for your assistance today. I do know that your department is equipped to handle this issue, so please place your supervisor on the line."
Sprint honestly isn't making a huge effort to hire the best and brightest.
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THATS how you close on a sale. f*** confidence.