Shop Talk
please
customer service for sprint please ckeck and see that the store u send the customer to is a fing repair center or a corp. store i am a third party dealer i cannot fix, swap or return a phone from online or from a differt store( even the same company) thanks
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Heads up on that; if our system tells us you're a repair center, we will tell them to go there.
You need to contact your support center to get it changed.
You need to contact your support center to get it changed.
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it cool that y i just tell them that they will bbe get a call asking them about there call they made to customer service. and they made u drive all the way here for nothing and now have to drive 20 min a away to the nearest repair center and that there problem was not solved 😁 😁 😁 😁 😁 🤣 🤣 🤣
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Do you understand that we believe it's a repair center if the system tells us that it is? Is turning your customer against the company going to benefit you in the long run?
High percentage thinking going on here.
High percentage thinking going on here.
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Hey thanks, we'll appreciate that and let the customer know as well you'll give false information and lie through your teeth just to make a sale.
By the way, what's your store's name, good buddy and friend fo all customer service agents?
By the way, what's your store's name, good buddy and friend fo all customer service agents?
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Just because it's not corporate doesn't mean it's not repair.
How about you give me the zipcode and I'll pull it up myself?
How about you give me the zipcode and I'll pull it up myself?
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Never said repair have to corporate
Ps I don't lie though my teeth I sell the carrier with the best value in wireless and the first 4 g network
Ps I don't lie though my teeth I sell the carrier with the best value in wireless and the first 4 g network
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Again, go ahead and give me the zip and I'll pull it up, submit it to the supervisor around here and get it removed since you clearly will not advise your manager or IT person to get that fixed if it's indeed true.
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# days after Xmas and we are already pissing on each other?
Care uses a specific tool to find a repair center here. That is all we have to go by. If a store is listed as repair we will send a customer there.
However quite often the customer decides on their own that they are going to a certain store. That is of course an issue at times.
No need to get wound up about this sort of thing. Just another day in paradise.
Care uses a specific tool to find a repair center here. That is all we have to go by. If a store is listed as repair we will send a customer there.
However quite often the customer decides on their own that they are going to a certain store. That is of course an issue at times.
No need to get wound up about this sort of thing. Just another day in paradise.
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Only thing 'pissed on' is the entirely antagonistic way the individual who begun the thread chooses to assist the customers who need their phones fix by telling them care just wasted their time and reminds them to tell said survey about it when they receive it.
Not chill, and if the store this individual is working at is genuinely not a repair center? We need a ticket submitted or some information so we can get it removed from our system; that way we don't send people there.
Not chill, and if the store this individual is working at is genuinely not a repair center? We need a ticket submitted or some information so we can get it removed from our system; that way we don't send people there.
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I just think it funny that care rep always talk about if sales rep tells them some wrong u just send the back.Lucky for u all the customer doesnt know who u r or how to can get in contact with u.
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about Sprint,
Every person from Sprint Porting has been well strange! I got more info from a stone. (they may all be)
Every person from Sprint Porting has been well strange! I got more info from a stone. (they may all be)
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🤣
Porting and I have Words. Mostly when they don't do their job properly/send a customer back to us wanting us to activate their phone.
While the port in is in process.
Porting and I have Words. Mostly when they don't do their job properly/send a customer back to us wanting us to activate their phone.
While the port in is in process.
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Why do they always repeat That line about calls may be .....? I have intrupted them and they have to say it before they can go on.
Dose anyone listen to them to train them??
Dose anyone listen to them to train them??
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