Shop Talk
Dear AT&T DMDR Sales Group
I don't know how you can go home and sleep at night without thinking about the MASS of lies you tell to co-workers and customers.
I think I will just hang up on you every time I hear you say DMDR, I cannot deal with you all. Every time, I try and catch you out on something you may have told the customer, like we can waive any fee they may want waived. That we can magically pull phones out of our a-holes... That we can do all these wonderful things... and then I get on the phones with the customer and BLAMO, tell them about the 2 year contract and 18$ upgrade fee 'but so and so just told me you would be able to waive the upgrade fee, priority shipping and handling AND Give me 50$ of off the phone.' or ano...
(continues)
I know that's kind of a worst case thing, but it generally gets the offending party fired.
Sometimes if they are really bugging I'll transfer to Spanish Que, not often tho, but all the Spanish people here can speak English as well so they get where they need to eventually.
At Sprint, if a customer was promised things that cannot, in reality, be offered we transfer them to an escalations department who will review all audio associated with the customer and ensure that corrective action is appropriately given to agents offering ridiculous things.
stop interacting with the customers
you're making us look bad
sales goals are unchanged
that is all
🤣