Shop Talk
Heyyyy Sprint store reps!
Don't tell people that customer care can block a phone number from calling you; we can't do that.
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Don't tell customers we in customer service will waive the activation fee. We won't. It's now against policy. Don't offer it unless you want the customer back at your store complaining because the person over the phone won't give an $18/$36 credit.
Fyi: we could at one time, yes, at our discretion, waive activation fees. Now we won't. Just don't do it.
/endrant
Fyi: we could at one time, yes, at our discretion, waive activation fees. Now we won't. Just don't do it.
/endrant
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