Shop Talk
Dear Customer
I am not Harry Potter and can magically make your account the way "You want" it. I am a guy behind a counter in a retail store. There are janitors at corporate that have more sway then I do. Why do you come in and make statements like " This phone YOU sent me" and " YOUR Service is terrible" and "Why are YOU charging me for this?"
Sir/Ma'am did I make that phone...No. Did I show up in a UPS uniform and deliver it to to your house?...No. Did I build the tower in your neighborhood?...No. Does that charge for Data on your bill go right into my pocket?...No.
I am here to help you in any way that I can but don't expect me to help you at all when you make it personal.
Vent over... Thanks for listening
Sir/Ma'am did I make that phone...No. Did I show up in a UPS uniform and deliver it to to your house?...No. Did I build the tower in your neighborhood?...No. Does that charge for Data on your bill go right into my pocket?...No.
I am here to help you in any way that I can but don't expect me to help you at all when you make it personal.
Vent over... Thanks for listening
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Just don't take it personal when they make it personal. You're getting paid for your expertise, not your feelings.
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If those data charges did go in my pocket, this job would be so much more fun.
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