Shop Talk
Aggravations in the work place.
The customer called in with a laundry list... The first 20 minutes was her explaining to me about this stalker of hers, and how it relates in great detail to her phone bill. Then ptn change. 50 minutes long... :|
Still not as bad as having to activate/program a Palm Pre, then ptn change, then re-program earlier. Customers...
Still not as bad as having to activate/program a Palm Pre, then ptn change, then re-program earlier. Customers...
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But you're supposed to do all of those things, and smile while you do. Its only proper customer service. lol
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I really don't mind when customers call in and all they do is complain forever. I get some down time to just sit and do nothing. And get paid for it.
Couple of days ago I had a senile old man call in complaing for literally 45 minutes straight about how he's upset because he's been on the phone for over an hour before connecting to me. 🤣 🤣 oh, the irony.
Couple of days ago I had a senile old man call in complaing for literally 45 minutes straight about how he's upset because he's been on the phone for over an hour before connecting to me. 🤣 🤣 oh, the irony.
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I won't disagree with that, but I don't get paid according to my handle time. I get paid hourly. 😁
But then again, I get no commission. 😢
But then again, I get no commission. 😢
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I would rather be punched in the face than have to program a Palm Pre twice in one call.
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