Shop Talk

yes they can give out corprate securty or legal dept nubmer but its a autodilar system and its not hard to find if the rep knows where to look for it

Thanks for the reply.

This guy from India or the Philippines apparently didn't think so. You'd think that the legal department would sue him if he gave out the number. The guy was using every excuse under the sun not to give it to me.

First he couldn't find it, then he could find it but only lawyers could speak to them, then he could transfer me to them but I couldn't know the number and a few other excuses that I won't cover.

I submitted a complaint to the BBB and wrote a letter to the president of AT&T about this. Hopefully this rep and others like him will get proper training in the future about this.

I believe that the reason that they are hesitant to provide the number for the legal department is that most issues that customers believe should be handled at legal can be handled through customer care or retention.

If all of the people who had complaints tried to contact the legal department, they would be overwhelmed. I'm sure that someone who seems to be as intelligent as yourself can understand that common complaints shouldn't be filed through legal.

I understand but I wasn't trying to file a complaint. I don't even have service with AT&T. I needed to get in contact with them, because I wanted to know how file a subpoena to get information about a subscriber that I'm trying to sue.

Unless you guys know of a better way.

The rep kept me on the phone for 50 minutes after I explained what the issue was, then he just kept on giving me BS answer after BS answer.

I just wanted to know if he was correct or not and it appears he was wrong.

just to let you know the best person to speak to about how to file a subpeona is the police or a lawyer since that is how a subpeona is filed, a companies legal dept can tell you that but cant do it for you. Why not just skip that step and ask someone in the legal system instead of calling the company? just my common sense there.

You goina pay for my lawyer?

Oh, you're not? Then I guess I godda do it myself then....

Many lawyers/law officers are happy to provide free advice regarding scenarios like this.

I'm fairly confident that the last people that would assist you in this information would be the legal offices of a company.

no we can't give it out & yes it is an autodialer response system & if you are caught giving it out, it's a write up. there is a contact us link at the at&t website, which we have to refer the customer to if they are seeking to complain.

why? don't know, ask corporate.

p.s. wrong? i think not...all the responses you have received EXCEPT mine have been from NON AT&T employees 😁

But you're able to transfer to them, right?