Shop Talk
phone deleting text messages
Hey Guys,
Hope someone can help with this (I've never ran across it before).
I have a customer who has a pantech matrix and she told me that her phone just started deleting text messages on it's own. She says that she hasn't changed any settings (I couldn't find any anyway)on the phone.
Has anyone ran across this issue before, and if so do you have a cause and a remedy?
Thanks
Hope someone can help with this (I've never ran across it before).
I have a customer who has a pantech matrix and she told me that her phone just started deleting text messages on it's own. She says that she hasn't changed any settings (I couldn't find any anyway)on the phone.
Has anyone ran across this issue before, and if so do you have a cause and a remedy?
Thanks
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Happens all the time with the Blackberry Pearls - it comes down to a low memory issue. Too many pics/contacts/email/etc on the handheld, and so it begins deleting non-critical files, beginning with SMS messages and call logs. Might be a similar issue...
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That makes sense- obviously hadn't thought of that. Thanks for replying.
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ya the send and receive messages may be full, so it removes the oldest text messages. my only LG Voyager used to do that when I had too many messages in the inbox. she may be able to lock the important messages and that will keep those messages from being deleted.
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Some phones will also wipe the messages when the SIM card is changed. Just a heads up if you're ever doing a SIM replacement and the customer has SMS/MMS they want to keep!
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Whereas you are correct on other phones doing that, the BB Pearl has a known software issue that causes the phone to do that. There is a new software version out there that corrects the problem.
Now if the customer has a phone that has the SD slot on it and actually has a memory card in there then that wouldn't be an issue either because the media would be stored onto that. It could quite possibly be a software glich. Especially if she has done any software upgrades the download may not have finished thus causing errors with the phone.
Now if the customer has a phone that has the SD slot on it and actually has a memory card in there then that wouldn't be an issue either because the media would be stored onto that. It could quite possibly be a software glich. Especially if she has done any software upgrades the download may not have finished thus causing errors with the phone.
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