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High Call Volume

kittie

Jul 21, 2010, 10:44 AM
..is what I hate the most! 😡

Call after call after call after call.. Thank you for calling.. Ok, done, bye (Customer hang up, there's no time to breathe because another f0cking call will come in!) Thank..you..for..calling.. (Panting)

High call volume=HELL/PAIN/MISERY


Have some mercy!! 👿
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ruler_goddess

Jul 21, 2010, 12:24 PM
I hear you sister it's the same here 😡
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Researcher

Jul 21, 2010, 12:44 PM
We do it every day. lucky to have 4 to 5 sec. between calls. People hold for about 30 mins most days.
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kittie

Jul 21, 2010, 12:54 PM
4-5 secs.!? 😲

I feel like I'm gonna die from talking too much today.. 😳
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Enigma346

Jul 21, 2010, 12:57 PM
I am very glad I do not work in a call center but as an indirect agent.
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ruler_goddess

Jul 21, 2010, 2:31 PM
we're at least 26 in que all friggin day. Last friday we had at least 50 calls waiting all day.
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Researcher

Jul 21, 2010, 5:11 PM
If we are 26 in it is a verrrrry slow day!
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ecycled

Jul 21, 2010, 2:54 PM
Is there anyway to roll over and kick something (cord, comp, phone, power etc.) or fall off your chair and hang out for a min. The best time wasters could stretch that into a 20 minute break.

Good luck, us store reps do appreciate your work in the trench warfare called call center.
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ATTDRONEV2.5

Jul 21, 2010, 3:51 PM
the ivr filter broke and started dumping all calls to the center and we were 700 in que 😳
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Researcher

Jul 21, 2010, 5:13 PM
Just another day in Ohio for us. The pain is it takes 5 to 10 mins to get to a manager for anything!
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