Shop Talk

customer called in. He wanted to turn off his handset becaz he lost it. When i checked his account, it was barred bcaz of an outstanding balance. Now, our system will not allow us to make adjust on an account once its in that status or beyond it.[ It would have to be sent off somewhere else which would take a longer time to do ]. He was advised. 🤣 to my surprise, he said he wants it done NOW. I said it cant be. He said "the phone can still call out even thought its barred. He has been using since then and now who ever has it will make out calls". When i check the account, its showing that the system failed to complete the BAR request. The account has been barred for 2weeks now 😳 . So I'm saying to myself, WHY didn't he call to let us ...
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