Shop Talk
How Far Is Too Far?
Me: Have you taken your phone into the store yet? What did they say?
Cust: I can't take it to the store! It's an hour and a half each way.
Me: *looking up the nearest stores* My that is a long way. Let me see if there might be a repair store closer to you.
Cust: It's an hour and a half away! And I don't have a car! And IT'S HOT OUTSIDE.
I found the nearest corporate repair store. It is slightly less than 10 miles from the cust's home address.
Me: Ma'am, I did find a corporate repair store quite close to you. It's in ____, PA. About 10 miles from your house?
Cust: Do you know how far 10 miles is?
Me: About 10-15 minutes away, ma'am, depending on the speed limit in that area.
Cust: I don't have a CAR! And it's HOT OUTSI...
(continues)
Cust: I can't take it to the store! It's an hour and a half each way.
Me: *looking up the nearest stores* My that is a long way. Let me see if there might be a repair store closer to you.
Cust: It's an hour and a half away! And I don't have a car! And IT'S HOT OUTSIDE.
I found the nearest corporate repair store. It is slightly less than 10 miles from the cust's home address.
Me: Ma'am, I did find a corporate repair store quite close to you. It's in ____, PA. About 10 miles from your house?
Cust: Do you know how far 10 miles is?
Me: About 10-15 minutes away, ma'am, depending on the speed limit in that area.
Cust: I don't have a CAR! And it's HOT OUTSI...
(continues)
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I'd ask if we can let her out of her contract and give her 30 days to find another carrier.
http://www.timetemperature.com/cgi-bin/weather/weath ... »
Also, 77 degrees ain't hot.
http://www.timetemperature.com/cgi-bin/weather/weath ... »
Also, 77 degrees ain't hot.
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