Shop Talk
"Customer Not Welcome In Our Store"
from a note on an acct left by a store rep:
"Cust wanting to do 30-day exchange, edu him that he has water damage. cust became angry, told us to 'suck his 6a11s' and refused to get a replacement thru insurance. cust was upsetting other customers, he was escorted out. cust not welcome in our store; he needs to take his business elsewhere.'
My AM was FURIOUS when she saw this note and is currently filing a ticket on the ELID that posted it. So y'all have been warned; be discreet in your choice of words. It may be hilarious, but management does not like it.
"Cust wanting to do 30-day exchange, edu him that he has water damage. cust became angry, told us to 'suck his 6a11s' and refused to get a replacement thru insurance. cust was upsetting other customers, he was escorted out. cust not welcome in our store; he needs to take his business elsewhere.'
My AM was FURIOUS when she saw this note and is currently filing a ticket on the ELID that posted it. So y'all have been warned; be discreet in your choice of words. It may be hilarious, but management does not like it.
...
wow. that customer wouldn't be welcome in my store either. damn.
too bad we can't make actual account notes in our system i've had soooooo many times i wished i could express 😁
too bad we can't make actual account notes in our system i've had soooooo many times i wished i could express 😁
...
I had a UI on an account just recently:
"Customer came into store screaming and cussing about phone issues. Customer damaged store merchandise and threatened other customers and employees. Customer escorted out by police and is no longer welcome in our store location."
"Customer came into store screaming and cussing about phone issues. Customer damaged store merchandise and threatened other customers and employees. Customer escorted out by police and is no longer welcome in our store location."
...
So you're not allowed to quote a customer in your memo? I don't see anything else wrong with the memo (apart from the leet-speak spelling of that one word). Granted, they could have not quoted the customer but conveyed the gist by saying he became verbally abusive.
...
The leet-speak was my edit to make this post appropriate for PScoop.
I think it's appropriate to quote a customer, but apparently my AM does not. I agree that it would have been better to say "customer was verbally abusive" or "customer was using profane language."
I think it's appropriate to quote a customer, but apparently my AM does not. I agree that it would have been better to say "customer was verbally abusive" or "customer was using profane language."
...
Obviously, your AM is a "D&psh(*" who doesn't understand "s#%^"
Tell him I said to "#$&^" off and get a life
😎
Tell him I said to "#$&^" off and get a life
😎
...
Wow, my head hurts... not for reading that, but because I was trying to figure out how I read that. Tylenol, Isle 3 please. 😕
...
....6-A-11s, though? They sound like they could be some kind of equipment model.
"Got any Samsung 6A11s?" "No, but I have 3 LG 7296c's."
"Got any Samsung 6A11s?" "No, but I have 3 LG 7296c's."
...
...that had the full, uncensored swear words the customer had used toward the rep.
It's like, hey, we didn't need that level of detail...
It's like, hey, we didn't need that level of detail...
...
I don't even bother to note anymore. Nobody reads them. Had a custy once, bought a Blackberry, hated it, scratched it up, told him no return, he came in and told us to go fuc!< ourselves, then proceeded to smash the Blackberry agains the counter. He wanted to return it for an iPhone. I noted exactly what happened and said we had video of the event on file for future reference. He calls care to complain about the return and what do they do? Send him an iPhone and issue him $200 in credits for the Blackberry return amount. 🙄
...
Customer came in demanding I pull up account without account owners information, I could smell alcohol on his breath. Explained to him why I needed it and he called and screamed at his wife on the phone to get the information. Customer stated he hated his current phone (ENV 3) and that the software reflashes at the mall hadn't worked. He also stated he didn't want any phone like his or any phone without a keyboard. Once I looked at account I explained that he was going to have to pay the full retail cost of the phone since no lines were eligible for an upgrade. He said no problem " I don't care what I have to pay just get rid of this phone" So I asked what he wanted and he said email, text, internet and phone calls. So I suggested a blackbe...
(continues)
(continues)
...
