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Automatic approval?

SUMC_MEAD

Jun 17, 2010, 9:44 AM
I so wish that i could just ask customers their DOB and if they have a credit/debit card and tell them right away that they're flexpay N(basically our lowest approval rating) before going through the whole call flow process.

That or just hang up on the customers that i can't understand. If you're going to call someone DON'T MUMBLE and SPEAK CLEARLY. I would rather them yell at me than whisper. At least that way a can turn down the volume instead of have it cranked trying to hear them
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deepc

Jun 17, 2010, 10:31 AM
I can so relate to this. I can almost 100% predict that a person is going to be poor credit class when they begin to mumble and answer"yesss" in a lazy way to every question.

Typically, they want the most expensive phone possible with the most features including the expensive handset protection. It doesn't matter as long as they don't pay anything today since they will never be able to pay the bill in the future.

Grrrrrrrrr
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