Shop Talk
bad liar
me: i see that you have downloads on two of your lines.
cst: i thought those were one time charges.
me: you can unsubscribe to them in your online account.
cst: wait..are those downlds on # xxx-xxxx?
me: yes
cst: you know what? that phone was stolen. i had lost it in the house for like a day. i didn't want to call and alarm you guys. then i found it. but it's stolen now.
me: (in believable voice) i'm sorry to hear that. would you like for me to restict usage on the phone?
cst: yeah. and i'm gonna need a replacement phone for that line.
me: no problem. i can connect you to asurion. (me saying some other random stuff i am required to say.)
cst: so when is the upgrade ...
(continues)