Shop Talk
Contributing to dumb customers
Call comes in (I hate it when that happens), lady goes off about how she's in roaming and wants out. I ask what kind of phone she has. She says it's a 'Sprint, what's that called, a cordless phone!
(facepalm)
Pull up the account, it's an ancient $39.99 plan local only with 400 minutes and roaming at 69 cents a minute.
Offered to move her to Talk 450, which is the same price, more minutes (50), M2M and no roaming charges... since she had $104+ pending in roaming...
"NO JUST FIX MY ROAMING !@#$ !"
I say, "OK then. Press Menu..."
Call drops.
CDMA... it's a new kind of stupid.
(facepalm)
Pull up the account, it's an ancient $39.99 plan local only with 400 minutes and roaming at 69 cents a minute.
Offered to move her to Talk 450, which is the same price, more minutes (50), M2M and no roaming charges... since she had $104+ pending in roaming...
"NO JUST FIX MY ROAMING !@#$ !"
I say, "OK then. Press Menu..."
Call drops.
CDMA... it's a new kind of stupid.
...
These kinds of customers are a love/hate relationship for me.
I hate talking to them. I love remembering their utter stupidity and wondering how they make it through life.
Me: "We can fix this problem by giving you extra features for free."
Them: "NO, I want the problem FIXED."
Me: "Are you even listening, or just demanding?"
I hate talking to them. I love remembering their utter stupidity and wondering how they make it through life.
Me: "We can fix this problem by giving you extra features for free."
Them: "NO, I want the problem FIXED."
Me: "Are you even listening, or just demanding?"
...
2 calls....today.
Call 1:
Cust: What's this charge on my bill for 911? I don't even call 911 on my cell phone.
Me: The 911 charge is a charge required be collected by the State of Washington for 911 Service.
Cust: But I'm not using that service, I want that credited.
Me: I'm sorry. That is a Government imposed fee. I'm not able to credit that.
Cust: If you don't figure out how to credit that and make it so that I don't have to pay for a service I'm not using by the time my contract is up I will be finding another carrier. *click*
Call 2:
Cust: I'm on the road and want to know how to access my messages on my machine.
Me: Your voicemail or an answering machine?
Cust: My answering machine at home. How do I check ...
(continues)
Call 1:
Cust: What's this charge on my bill for 911? I don't even call 911 on my cell phone.
Me: The 911 charge is a charge required be collected by the State of Washington for 911 Service.
Cust: But I'm not using that service, I want that credited.
Me: I'm sorry. That is a Government imposed fee. I'm not able to credit that.
Cust: If you don't figure out how to credit that and make it so that I don't have to pay for a service I'm not using by the time my contract is up I will be finding another carrier. *click*
Call 2:
Cust: I'm on the road and want to know how to access my messages on my machine.
Me: Your voicemail or an answering machine?
Cust: My answering machine at home. How do I check ...
(continues)
...
