Shop Talk

yes unfortunately 😢

I hate it too I am tired of things chaging every two seconds. My schedual has changed three times since i've been here and it chages every three months. It makes it hard when you have a kid 😛

as to which one it is...i have no clue, we can have any account for any company at any time, sometimes even multiple accounts in one building. at&t has requested to be the only one in this building at the moment...ugh 😳

sounds like you work for West Corp...am I right?

nope nope...bigger than west corp 😁

i do lol the policies are changing so much

i like the one where our brilliant site director (just cause she visited another of our sites by the way) says that the managers are no longer permitted to email us our stats cause she says that we have the ability to view them through a tool in par.

well, that's great for the majority of us who know how to interpret par or even use it but what about the newbs?

i can't tell you how many tenured individuals were escorted out of this building when the score card was actually put into play on may of this past year cause these TL's had no clue how to even interpret the stats or even tell people how to improve on them. people were bein canned left & right cause they failed a score card that didn't even exist. one dude that had been here sin...
(continues)

Wow...your call center is just like ours...maybe a tad bit harsher, but all the rule changes all the time before we even get a chance to get used to the first set of changes drives one a little batty. They've got us categorized into rows with A B C D etc...and now we have to tell SME's when we're taking a bathroom break? I mean come on...since when does a grown man need to tell someone when I have to pee?

lol i know!! they just told us at the team meeting that if we use offline segments to go to the bathroom that we're gonna get wrote up

another kicker...a week before this lil notice, they pulled us off the phones to gripe at us about adherence..even gave us this lil calculator to add up how many mins out of adherence we could be everyday based on our schedules.

so my manager is tellin me that if we have to go to the bathroom durin an offline segment to go into break..so i ask her but wait if i do that i'll be out of adherence cause its not a scheduled break. she goes weeeeeeelllll yeeeeeeahhhh i guessss it issss

lol all i could do was laugh 🤣

you sound like you work with me lol. because thats exactly us. you work in huntsville??? 🤣

huntsville al

No kidding....same here. What aisle are you sitting in? I'm in B

H

I HAVE A FEELING THIS IS TREVOR HAHA 🙂

That's where I'm at

what row and station haha

Was on row d. I'm for the day now

lucky

lol i'm tellin ya it's not west corp...our mother ship is in tampa, fl 🤣

ours is west though lol

lol but i'm not west...well my call center is west but we're based out of florida, as a matter of fact i'm transferrin back home to florida & plan to sign on with the mother ship 🤣

*beam me up scotty* 🤣

LUCKY i wish i could 🤭

omg you don't know what you're missin

sunshine

girls in bikini's

beaches

girls in bikini's

palm trees

girls in bikin's 🤣 🤣 🤣

🤤 yeah see i just recently got out of a rough relationship i need something like that to move on haha.