Shop Talk
OMG.......WTF
🤨 OMG.
Just had a cust call me, didn't want to pay upgrade fee when she ordered her phone online.
Cust says "I'm gonna switch to another carrier, no one else charges an upgrade fee"
That's a big fat INCORRECT
So I say "Let me give you ccare's # and you can ask them to waive the fee for you.
Cust says "That's okay, I'm just gonna switch anyway. Bye."
WTF 😡
Just had a cust call me, didn't want to pay upgrade fee when she ordered her phone online.
Cust says "I'm gonna switch to another carrier, no one else charges an upgrade fee"
That's a big fat INCORRECT
So I say "Let me give you ccare's # and you can ask them to waive the fee for you.
Cust says "That's okay, I'm just gonna switch anyway. Bye."
WTF 😡
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It's like all the customers who spend an hour on chats with me then tells me they're not going to order if they have to get the data features. They say they're going to switch because AT&T doesn't require any....bull I have AT&T and they most certainly do...
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Yah, I work for ATT and I think we were the first to require the data feature on smartphones.
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Correct! I hate when people say that At&T does not require it they are a dang lie. and then At&t has the same rate plans. As Verizon also. And all of the carriers who have newer based web phones will require teh web on them. That is a new feature even T-mobile has that
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Remember the customer is always right until they say some thing, then their wrong 😎
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well i know that sprint waives upgrade and act fees when purchasing online as well as shipping so that it not completely incorrect.
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Waives them yes, but she was assuming that there were no upgrade fees at all, not that they were waived.
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