Customers want American agents
However I have called Sprint Customer Care a total of 5 times and 4 of those times have been outside the US. "South East Asia" was the most common response. (I always ask for the user id, full name and location of the call center.)
I have to say for the record, the one time I got someone in the US it was like 3am Pacific time. That might have something to do with it, but who knows.
I get why they do it- you can save a ton of money. But I also know people have cancelled with Sprint over not being able to understand a care agent.
We get tons of calls of customers refusing to go to their stores. They call them every name in the book.
So it is not just call centers.
But if any of us can not understand the customer.....