Shop Talk
‹ all discussions
show all 7 replies
I just want to say again
OwenuMar 10, 2010, 4:34 PM
how greatful i am for the mute button. Without it, i would not have a job.
...
Praise be the mute button.
This invention is called Job Security..
...
In my center we're still being recorded even when on mute. đ So even though the cust can't hear it, Q.A. still docs and it's considered "customer mistreatment". đ I've opted for disconnecting my headset all together. đ
...
OwenuMar 11, 2010, 4:18 PM
wow that sucks. âšī¸ im glad they don't have that here đ
...
YET đ My last CC hat that too đĸ
...
OwenuMar 11, 2010, 6:02 PM
don't jinx it đ
...
HCC (Hells Call Center) got me like that. After 10 F-n Years doing AT&T/at&t đŋ
...
Our phones have a small hole on the phone itself that is actually a mic. It is made to be used when the phone is no speaker. Which of course we dont do - we use the headset. When on mute from the headset the mic still picks up sound and can be heard on monitors. I resolved it by putting a piece of tape over the mic on the phone body. My mute works fine now đ
...
‹ all discussions