Why do customers not give their area code first?
Even worse, when customers say the number one, then xxx-xxxx, then the area code.
Why do they get mad when i reply "yes I did but you didnt hear me before that" I just dont understand
What's your cell phone number?
Let's try a little rhythm... Bom bom bom, bom bom bom, bom bom, bom bom.
So, I guess the better question is, why don't you ask them for their area code instead of assuming they should just know what you need to do your job.
Thank you for calling my name is DW, can i get your ten digit telephone number?
and the area code ?
the 3 digit telephone area code ?
Can I have the Account Number?
I don't have the bill with me
And the Name on the account ?
(screamed into background)
HEY IS THIS IN BILL'S NAME or BILL'S GRANDMOTHERS NAME?
and your name?
its under bills Name.
and for security reasons can you verify the last 4 digits of the social?
I'm not giving you my social.
just the last 4 digits sir/ma'am
I'M NOT GIVING YOU MY SOCIAL !
the 4 digit pin ?
you mean the account ...