Shop Talk
Do customers find logic in this?
Why do customers leave one cell phone company and start service with another, then brag about how great their previous provider was to their current provider?
They say things like, "Well, when i was with Verizon, they did this this this and that for me, and now im with you guys, i've had nothing but issues...". things to that effect.
what is the point of them doing this? as if i am going to say, "Oh, I am so sorry that we are not meeting your expectations the way so and so did, let me go ahead and credit your account $100 so that you will think highly of us the way you do so and so."
i would love to say, "Well obviously Verizon was not that great since you left them and activated service with us. Why don't you focus on the reasons...
(continues)
They say things like, "Well, when i was with Verizon, they did this this this and that for me, and now im with you guys, i've had nothing but issues...". things to that effect.
what is the point of them doing this? as if i am going to say, "Oh, I am so sorry that we are not meeting your expectations the way so and so did, let me go ahead and credit your account $100 so that you will think highly of us the way you do so and so."
i would love to say, "Well obviously Verizon was not that great since you left them and activated service with us. Why don't you focus on the reasons...
(continues)
...
Lol dude that hit the head of the nail right on.
They probably got TOS for not paying the bill.
They probably got TOS for not paying the bill.
...
I find something similar funny as well. When I have to reject an insurance claim the customer tells me "I'm going to pay the disconnect service and go to a different company!"
I really want to tell them, they can get a cheap phone from the store and put it on their service for now, but I'm not allowed. If I could, they would not listen.
I really want to tell them, they can get a cheap phone from the store and put it on their service for now, but I'm not allowed. If I could, they would not listen.
...
