Shop Talk
High and Mighty Customers
Dont you just love when a customer thinks their time is made of gold and that you are wasting eery second of it because of something you have no control over, yet they are the ones that insist on griping for 30 minutes. How do you handle these customers?
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I find it very annoying that they have to say "I have been a customer for X amount of years! I demand this NOW!" This is when I stop caring, if I ever did in the first place. I'm not going to treat a customer differently, just because they have been there for X amount of years, every customer gets the same treatment.
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I dont know about that. If they are nice and i notice that they have been a long time subscriber, i will work a little harder to help them out. However, if they are crabby from the start and are trying to use that as leaverage, I totally agree.
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My usual response to that statement.
"Yeah, and we've been trying to get rid of you since then. Take a hint dbag" 😎
"Yeah, and we've been trying to get rid of you since then. Take a hint dbag" 😎
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i'm with you on that.
cst: "I've been a customer with Sprint for 10 years!"
me: "Who gives a damn?!"
😎
cst: "I've been a customer with Sprint for 10 years!"
me: "Who gives a damn?!"
😎
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and i have gotten gas at that chevron for the last 10 years and they have yet to fill my tank for free i feel your pain oh blessed customer. 🙄
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that's a good one. i wonder if i can say something like that to a customer in a polite non-smartass way and not get a sup call. 🤣
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I just tell them if they want to try and do it faster be my guest and move my keyboard to them and give them a **** eatting grin.. 😎
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I always "try" to treat them how I treat my grandparents. I just picture one of my old, decrepit grandparents and then I can produce some super customer service.
Other times I get hooked and I become very curt or not so helpfull.. But I do try.
Other times I get hooked and I become very curt or not so helpfull.. But I do try.
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I had a guy complain that I shut his service off.
C: "You turned off my service motha F*****"
M: 😳 "First of all, no i didn't. Second, you need to chill out with that, there's kids around"
C: You turn my service back on now!
M: Well, have you thought about paying your bill?
C: OK fine, I pay bill. But you, motha f*****, don't show me up.
M: OK sir, you have two choices, pay your bill and leave, or i'll call security and they'll make you leave. I don't care what you call me, but there are kids around here and they don't need to be hearing that.
C: OK fine, I pay bill.
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The next week he comes back and waits until someone else is available.
C: I talk to you, i no talk to that guy, He's mean.
M:...
(continues)
C: "You turned off my service motha F*****"
M: 😳 "First of all, no i didn't. Second, you need to chill out with that, there's kids around"
C: You turn my service back on now!
M: Well, have you thought about paying your bill?
C: OK fine, I pay bill. But you, motha f*****, don't show me up.
M: OK sir, you have two choices, pay your bill and leave, or i'll call security and they'll make you leave. I don't care what you call me, but there are kids around here and they don't need to be hearing that.
C: OK fine, I pay bill.
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The next week he comes back and waits until someone else is available.
C: I talk to you, i no talk to that guy, He's mean.
M:...
(continues)
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🤣 That's one of the many reasons I'm glad I no longer work in retail.
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