Shop Talk
has this ever happened to you
i just had a lady call in to yell at me about her bill, and all the numbers she was saying were wrong, i was like ma'm i dont see any of that here. and she was like i dont even watch pay per view, and i dont have dvr so why am i getting charged. i was like ma'm this is sprint. and dropped call 🤣
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I haven't had a TV customer calling in before but I have had butt dialing, and Sprint Customers calling me about their bill. I am AT&T tech support so they are double wrong when they get me. 🤣
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Not even 2 minutes ago...
Me> Thank you for calling ***** can I have your first and last name?
Custy> Jane Smith
Me> And are you an existing ***** customer?
Custy> No, I was just wondering if I can pay my bill?
Me> Certainly, I can take your ***** payment, can I have your ***** phone number?
Custy> No, I just want to pay my landline phone bill. Ya know, Budget Phone.
Me> I'm sorry ma'am, but this is *****, not Budget Phone.
Custy> I know, I just wanted you to take my payment.
🙄
Me> Thank you for calling ***** can I have your first and last name?
Custy> Jane Smith
Me> And are you an existing ***** customer?
Custy> No, I was just wondering if I can pay my bill?
Me> Certainly, I can take your ***** payment, can I have your ***** phone number?
Custy> No, I just want to pay my landline phone bill. Ya know, Budget Phone.
Me> I'm sorry ma'am, but this is *****, not Budget Phone.
Custy> I know, I just wanted you to take my payment.
🙄
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when i worked collection at past job i had ppl call all the time to b1tch bout their bill or service for like ten mins and then they realized when we wasnt that company they thought we was they would for some reason hang up without saying goodbye 😢
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I have had customers walk in my store (at the time it was verizon) and tell me they wanted to pay the bill. I asked for their phone number, (happened to be a verizon customer) quoted the amount due, customer got mad, asked why it was so much. I said it didnt have any overages, it was the normal amount due. and it was the same as the last 2 months. Customer angrily paid bill. gave customer receipt. customer left. came back 2 hours later, pissed because he thought we were timewarner and was trying to pay his cable bill. i advised him that was 2 blocks down on the other side of the street. He asked me to refund his payment. I told him his acount was past due and could be shut off if i did this, he left mad.
Funny thing is, he did it again 2 ...
(continues)
Funny thing is, he did it again 2 ...
(continues)
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why can't they just make an account on the verizon website and pay their bill? and also they can do that with time warner..
stupid customer. atleast have a sense of direction of where you are going and what you are doing.
stupid customer. atleast have a sense of direction of where you are going and what you are doing.
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