Shop Talk
Sales transfers
I'm new to phonescoop and wanted to put my 2 cents in on an issue that bothers me daily.
I work for indirect for ***** in inbound sales. My job is to sell phones, plans, etc. I get paid for every call I convert into a sale. So, lets say I get 4 calls and 1 turns out to be a sale, I get paid an incentive. If I get 5 calls and only 1 sale, I don't get paid an incentive.
If you transfer me a customer with a delinquent account, is not eligible for an upgrade or in other words is a dead lead, you take money directly out of my pocket.
I have the utmost respect for customer care and retention specialists, you have a hard job. But, when I get dead lead transfers, or, worse yet, BEST BUY employees, you literally are taking money fro...
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I work for indirect for ***** in inbound sales. My job is to sell phones, plans, etc. I get paid for every call I convert into a sale. So, lets say I get 4 calls and 1 turns out to be a sale, I get paid an incentive. If I get 5 calls and only 1 sale, I don't get paid an incentive.
If you transfer me a customer with a delinquent account, is not eligible for an upgrade or in other words is a dead lead, you take money directly out of my pocket.
I have the utmost respect for customer care and retention specialists, you have a hard job. But, when I get dead lead transfers, or, worse yet, BEST BUY employees, you literally are taking money fro...
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oh, i have one somewhat related to this too.
i work at an indirect ****** location.
when Customer Care reps (sales or otherwise) tell the customer to "just go to any store" for the phonebook transfers and "they will do it for you for free",
you are attempting to take money out of MY pocket as well.
i have to stand here and repeatedly tell customers that yes, there IS a ten dollar fee that care neglected to tell you about that we have to charge because otherwise we are spending twenty minutes of our time moving over 250 photos of your dog, not making any money on a PHONE sale, and my coworker is getting all the sales because i'm busy dealing with something that should not be my problem. and once the customer breaks down and pays...
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i work at an indirect ****** location.
when Customer Care reps (sales or otherwise) tell the customer to "just go to any store" for the phonebook transfers and "they will do it for you for free",
you are attempting to take money out of MY pocket as well.
i have to stand here and repeatedly tell customers that yes, there IS a ten dollar fee that care neglected to tell you about that we have to charge because otherwise we are spending twenty minutes of our time moving over 250 photos of your dog, not making any money on a PHONE sale, and my coworker is getting all the sales because i'm busy dealing with something that should not be my problem. and once the customer breaks down and pays...
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I must admit that I have been guilty of not specifying a corporate store to customers previously.
🤭 I promise I will never do it again. 🤭
🤭 I promise I will never do it again. 🤭
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dopeygirl said:
I must admit that I have been guilty of not specifying a corporate store to customers previously.
🤭 I promise I will never do it again. 🤭
awesome..... one down, several thousand to go.... lol
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While we are on this subject, to all you store reps that do not want to doyour job in honoring warranty, DO NOT SEND THE CX TO INSURANCE WHEN YOU KNOW THAT THE PHONE WILL BE COVERED UNDER WARRANTY. WE DON'T DO WARRANTY. IF THE CX ONLY WANTS SERVICE DISCONTINUED, WE DON'T DO THAT EITHER. DO NOT TELL THE CUSTOMER THAT THE DEDUCTIBLE IS $50.00 FOR A TOUCH SCREEN PHONE IF YOU DO NOT KNOW WHAT THE DEDUCTIBLE IS.
Thnk You for your time. 😁
Thnk You for your time. 😁
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I have issue with warranty reps trnsfering customers to us, and not explaining to the customer WHY they are being transfered. It drives my AHT higher when I have to troubleshoot the issue all over again.
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do not send me,
-cus is on the device but cant make calls???
-cus cant anything phones with daughter out of state
-cus cant make or rec calls - battery is dead
- as far as cant sms out but cab rec, its called the message center number you dumb@ss
-the cus can rec yahoo mail to his bb device but it wont load on his pc??? waht am i gonna do about that the phone works thats all i fix
i can go on and on forever, i no longer care what youve done, found, or thing is the problem just want to knwo the isuue becasue 99/100 tech transfers can be handled in cus care and the answers are found in the cus care df
-cus is on the device but cant make calls???
-cus cant anything phones with daughter out of state
-cus cant make or rec calls - battery is dead
- as far as cant sms out but cab rec, its called the message center number you dumb@ss
-the cus can rec yahoo mail to his bb device but it wont load on his pc??? waht am i gonna do about that the phone works thats all i fix
i can go on and on forever, i no longer care what youve done, found, or thing is the problem just want to knwo the isuue becasue 99/100 tech transfers can be handled in cus care and the answers are found in the cus care df
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