Shop Talk
HAS IT HAPPENNED TO YOU!!!!!!!!!
CSR: THANK YOU FOR CALLING MY NAME IS ****** WHO DO I HAVE THE PLEASURE OF SPEAKING WITH
CX: MR OR MRS CX
CSR: THANK YOU MR OR MRS, AND MAY I PLEASE HAVE THE WIRELESS NUMBER YOU'RE CALLING ABOUT
.....AND YOU HEAR IS THE KEYPAD GO OFF......
THE CUSTOMER IS ACTUALLY ENTERING THE PHONE NUMBER ON THE KEYPAD, 😳
WHAT THAT F^)%!! DONT THE KNOW THE DIFFERENCE BETWEEN, PLEASE DIAL THE NUMBER OR GIVE ME THE NUMBER......
OH! THIS CUSTOMERS
CX: MR OR MRS CX
CSR: THANK YOU MR OR MRS, AND MAY I PLEASE HAVE THE WIRELESS NUMBER YOU'RE CALLING ABOUT
.....AND YOU HEAR IS THE KEYPAD GO OFF......
THE CUSTOMER IS ACTUALLY ENTERING THE PHONE NUMBER ON THE KEYPAD, 😳
WHAT THAT F^)%!! DONT THE KNOW THE DIFFERENCE BETWEEN, PLEASE DIAL THE NUMBER OR GIVE ME THE NUMBER......
OH! THIS CUSTOMERS
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no offense, but really. it is widely known that on the internet, all caps (WHEN YOU'RE TYPING LIKE THIS) is not only the equivalent of screaming your story at us, but is also really annoying. please don't. ☹️
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that happen to me yesterday!!, i try to laugh, how out of conscience and common sense this cx's are. 😁
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I'm sorry, the number you have dialed cannot be reached. Please hang up and try again. If you need help, please dial your operator.
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That is priceless. Its never happened but instantly when they get on the line I would laugh (at them, not with them) and tell them I meant verbally provide me with the number. 🤣
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are you sure you don't want to try a trick to get them to hang up?!?
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I had one of those yesterday...
cx: Hi! I was calling back to continue with my claim. I took the back of the phone to look at the model number but my call dropped...
-: 🤨 🤣 I'll be happy to assist you... blah, blah, blah, Finished no-enrollment claim. result -(no ins)
cx: Hi! I was calling back to continue with my claim. I took the back of the phone to look at the model number but my call dropped...
-: 🤨 🤣 I'll be happy to assist you... blah, blah, blah, Finished no-enrollment claim. result -(no ins)
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Wow! Normally when I ask the make and model, I ask the customer
Me: Do you have the phone with you
Cx: Yeah, I'm talking on it.
Me: In that case, do you have the box?
Cx: Can't I pop off the battery to find the make and model?
Me: If you do that, the call might be dropped
Cx: Oh yeah...
Me: Do you have the phone with you
Cx: Yeah, I'm talking on it.
Me: In that case, do you have the box?
Cx: Can't I pop off the battery to find the make and model?
Me: If you do that, the call might be dropped
Cx: Oh yeah...
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Csr: thanks for calling tmo, may i have your name?
cx: blah blah
csr: hey blah blah may I get your mobile # your calling about?
cx: 123-456-7890
csr: I'm sorry I wasn't able to pull up your acct
cx: well that's my home number!!!
csr: I'm sorry may I have your TMO CELL PHONE NUMBER
🙂
cx: blah blah
csr: hey blah blah may I get your mobile # your calling about?
cx: 123-456-7890
csr: I'm sorry I wasn't able to pull up your acct
cx: well that's my home number!!!
csr: I'm sorry may I have your TMO CELL PHONE NUMBER
🙂
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We get that ALL THE TIME!
It's even worse since we're AT&T....they give the home number, we ask for the cell, and (without fail) the customer says something along the lines of "it's all the same ain't it? AT&T done took over everything!"
It's even worse since we're AT&T....they give the home number, we ask for the cell, and (without fail) the customer says something along the lines of "it's all the same ain't it? AT&T done took over everything!"
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I love the people calling from their device that need technical troubleshooting
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Haha. This happens in insurance claims too. they enter the number they are calling from or such.
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