Shop Talk
When your call starts like this....
Me...."thanks for calling ______ may I have your name please?"
cust "susie homemaker...."
Me: "How are you doing today"
Cust "well I could be a whole lot better!!!!"
Ok now you just totally blew your chance at me WANTING to help you peehole!!!
cust "susie homemaker...."
Me: "How are you doing today"
Cust "well I could be a whole lot better!!!!"
Ok now you just totally blew your chance at me WANTING to help you peehole!!!
...
or when they say this..
me: thank you for calling i see you are with blah blah carier..
customer: yes unfortunatly.. i hate it..
me: thank you for calling i see you are with blah blah carier..
customer: yes unfortunatly.. i hate it..
...
I never start that way, but I'll end that way if the rep is absolutely useless.
...
Thank you for calling Business Data Support for AT&T is your phone number 555-555-5555?
(All you can hear is noise from them being in their car)
Customer: Yes
Are you calling from the phone you need help with?
Customer: Yes
Do you have another number I can call you at the free this line up?
Customer: No I am driving and this is my only phone....
(Press mute button)
Are you an idiot or deaf because before you got to me the recording said call from another number not the phone you are having trouble with.
(All you can hear is noise from them being in their car)
Customer: Yes
Are you calling from the phone you need help with?
Customer: Yes
Do you have another number I can call you at the free this line up?
Customer: No I am driving and this is my only phone....
(Press mute button)
Are you an idiot or deaf because before you got to me the recording said call from another number not the phone you are having trouble with.
...
How about this
"thank you for calling_____ my name is _____, may I have your wirless number you are calling about today?"
"No you called me!!!"
(Unfortunatly, is was an automated machine)
"Yes ma'am/sir, I am very sorry for this....BLAH BLAH BLAH BLAH!!!
"thank you for calling_____ my name is _____, may I have your wirless number you are calling about today?"
"No you called me!!!"
(Unfortunatly, is was an automated machine)
"Yes ma'am/sir, I am very sorry for this....BLAH BLAH BLAH BLAH!!!
...
