Shop Talk
PLEASE>.....
ecycled said:
wish I could help but wireless and wireline are super seperated, might as well be 2 different companies. Whats the problem though, maybe I know something useful?
They once were, that's the problem. (SBC, BellSouth, AT&T Corp., Cingular Wireless, and AT&T Wireless.)
Even though everything is under one brand, the actual operations are kept separate.
Knowing damn well if they have a question about existing internet or existing tv (especially customer service) that they have to call a 800 number of somekind. Why do we even bother to confuse and annoy our customers?!
You want us seperate great fine, then keep it seperate.
the landline is technically one company, but the different regions, MW, SW, S, W, and SE
are still working with legacy billing systems and even different calling plans, etc
even though certain plans etc have the same price nationally, the way the customer gets the service corresponding to that offer differs very widely, and since landline is a shrinking business, there will never be the money to justify merging and unifying things completely the way they are on the wireless side
so, sucks to be a wireline rep or customer with a complex problem
but for dsl billing, if they have no other services, use 800...
(continues)