Shop Talk
I dont have a pin code!
That is my favorite saying from customers. I've had this account for 7 years and never been asked for a pin code
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Really favorite saying?
I would think you would prefer: What do you mean you can't help me?
I like that one better, especially since its probably the number one thing I hear.
I would think you would prefer: What do you mean you can't help me?
I like that one better, especially since its probably the number one thing I hear.
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That as well is a good one. Also the ol I don't use the internet I don't know how this could of happened
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"My phone is ALWAYS free the day i get it, i NEVER have had to do a mail in rebate!"
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what no way? why do they ask that? Is it a funny shape or the usual, they are just dumb.
What do you say?
What do you say?
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Mostly they're just dumb. For the simple reason of...we sell nothing but phones, we're a phone COMPANY.
Usually it's a high end PDA or the iPhone that gets the most "is this a phone" comments.
I say "Yep, all of them are phones, well except that one...and that one...this one is sort of a phone, but not really" ...
I had one lady ask me if she could turn her 30 GB iPod Video into a phone...
Usually it's a high end PDA or the iPhone that gets the most "is this a phone" comments.
I say "Yep, all of them are phones, well except that one...and that one...this one is sort of a phone, but not really" ...
I had one lady ask me if she could turn her 30 GB iPod Video into a phone...
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lol
you could say yes, you need to mail me $40 per month and I will download my software called skype but you have to use wi-fi for it to work
😉
you could say yes, you need to mail me $40 per month and I will download my software called skype but you have to use wi-fi for it to work
😉
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New to the forums...!
One of my favorites:
Cust (heavy accent): "I don't know who made these calls to Mexico, no one on the account has family" (replace with 'knows someone' when needed) "there..."
Another one, this from today:
Me: "What is the name on the account?"
Cust (accent): "Joe " (insert last name of your liking)
*account under José (same last name)*
Me: "No sir, it says here 'José...' "
Cust: "You're offending me, get me a manager!"
An annoyer, around five or ten of these a day:
Me: "_Before_ you give me your number, how can I assist you today?"
Cust: (starts giving phone number)
Me: 🙄 "Ok... _before_ we go into your account, how can I--"
Cust: (gives passcode)
One of my favorites:
Cust (heavy accent): "I don't know who made these calls to Mexico, no one on the account has family" (replace with 'knows someone' when needed) "there..."
Another one, this from today:
Me: "What is the name on the account?"
Cust (accent): "Joe " (insert last name of your liking)
*account under José (same last name)*
Me: "No sir, it says here 'José...' "
Cust: "You're offending me, get me a manager!"
An annoyer, around five or ten of these a day:
Me: "_Before_ you give me your number, how can I assist you today?"
Cust: (starts giving phone number)
Me: 🙄 "Ok... _before_ we go into your account, how can I--"
Cust: (gives passcode)
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Just had a chat..
Me - "May I please have your Pin please?"
CX- "Danielle1"
Me - "Unfortunately the pin is incorrect, as it is 6-10 DIGITS and you would have chose this password as you ordered the device"
CX- "Danielle1"
Me- Unfortunately the information provided is incorrect, as I am looking for numbers, what you have provided are characters.
CX-"000000"
how hard is it comprehend "6-10 DIGITS?"
Me - "May I please have your Pin please?"
CX- "Danielle1"
Me - "Unfortunately the pin is incorrect, as it is 6-10 DIGITS and you would have chose this password as you ordered the device"
CX- "Danielle1"
Me- Unfortunately the information provided is incorrect, as I am looking for numbers, what you have provided are characters.
CX-"000000"
how hard is it comprehend "6-10 DIGITS?"
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And here's a variant to this other one:
Me: "And your PIN #, Mr./Mrs. "(expletive--I wish)
Cust: "1234"
Me: "It's 6-10 digits..."
Cust: "I've just told you..."
Me: "And your PIN #, Mr./Mrs. "(expletive--I wish)
Cust: "1234"
Me: "It's 6-10 digits..."
Cust: "I've just told you..."
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"we have been coming to this place for 20yrs!" "uh, sir we have only been open for 5" hahaha
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