Shop Talk
voicemail dummy!!
i just got a cust. calling in because she was having some issues accessing her voicemail, call went sort of like this:
her: 😡 i can't access my voice mail it tells me some weird message that i can hardly hear
me: ok... 😁 i'll be more than happy to check that for you (i go into the account and activate the feature)
her: 🙄 (she keeps blahbing about how her daughter tried helping her and how the service suck)
me: 😉 ok go ahead and turn your phone off and on please
her: how do i turn this thing off!!!
me: just press the red button and it should turn off 😉
her: oh 😲 there it goes, (continues blahbing)
me: ok now just to check its working could you please access your voicemail 🙂
her: ...
(continues)
her: 😡 i can't access my voice mail it tells me some weird message that i can hardly hear
me: ok... 😁 i'll be more than happy to check that for you (i go into the account and activate the feature)
her: 🙄 (she keeps blahbing about how her daughter tried helping her and how the service suck)
me: 😉 ok go ahead and turn your phone off and on please
her: how do i turn this thing off!!!
me: just press the red button and it should turn off 😉
her: oh 😲 there it goes, (continues blahbing)
me: ok now just to check its working could you please access your voicemail 🙂
her: ...
(continues)
...
Hahaha. I work near a 55+ community. I get this in the store on a regular basis.
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People kill me with their voicemail "problems"
Almost without fail this is how it goes...you tell them to press & hold the # 1 and here's what happens:
1) press the button momentarily like they are dialing then react like I'm somehow at fault
2) press and hold the button but do not put it to their ear and ask me why it's not working
Almost without fail this is how it goes...you tell them to press & hold the # 1 and here's what happens:
1) press the button momentarily like they are dialing then react like I'm somehow at fault
2) press and hold the button but do not put it to their ear and ask me why it's not working
...
