Shop Talk
Just answer the question!!!!!
Customers, if I ask you a question, just answer it. I don't need your extra smart a$$ comments.
Me-"Thank you for calling _______, may I have your wireless # please?"
C-"You should already have my #."
Me-"Are you the account holder?"
C-"I'm the only person on the account."
Me-"May I have your name?"
C-"You should know my name."
Me-"Can you verify the last 4 of the ssn?"
C-"For what?"
Me-"Do you think you may need a higher minute plan?"
C-"Can't you see my past bills? Can't you see I never go over my minutes?"
Me-"Are you interested in setting up ebill?"
C-"What does that have to do with anything?"
😡 😡 😡
Me-"Thank you for calling _______, may I have your wireless # please?"
C-"You should already have my #."
Me-"Are you the account holder?"
C-"I'm the only person on the account."
Me-"May I have your name?"
C-"You should know my name."
Me-"Can you verify the last 4 of the ssn?"
C-"For what?"
Me-"Do you think you may need a higher minute plan?"
C-"Can't you see my past bills? Can't you see I never go over my minutes?"
Me-"Are you interested in setting up ebill?"
C-"What does that have to do with anything?"
😡 😡 😡
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How can this person expect you to help them if they're given you no help toward finding out who they are?
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What i love is that they expect you to give out all the information on the account without verification, then get pissed cause they cant remember their Favorite Hobby or the name of their first pet.
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