Shop Talk
Question for ATT independent retailers about iphone
Thanks
if they're open to hearing other options, i tell them about blackberry and blackberry app world.
sometimes it works, sometimes it doesnt.
some people dont realize the $30 data plan is required and they back off the iphone.
its about what you want to tell them, not what they want. and the blackthing scenario you mentioned is the perfect way. "you dont want the iphone because (reason here), but the blackberry (solution to iphones reason)"
CLOSED!
HenaT said:
its about what you want to tell them, not what they want.
If you told me what you wanted to tell me instead of actually paying attention to what I need as a customer, I would walk out of your store and report you for poor customer service.
Good sales folks ALWAYS listen to their customers' needs and offer advice and suggestions BASED on those needs. Sometimes you get a sale, and sometimes not. You can't please everyone, but if you at least listen and base your advice off of what they need, then you'll go far.
Its about what the salesperson makes the customer feel they want. Help them, absolutely, never treat a customer bad, but let's say you don't have the exact phone they want, just sell them a different phone that can do the same thing, that way they will be happy, its a whole different story when you work a commission only job. Its not just making customers happy. Its about making them happy and making your money at the same time.