Shop Talk
Company Contradiction.....T-Mo
In my market its such a big deal to sell this damn product. Half the people here don't have high speed internet. It's the country but yet i'm still hounded. Now they threaten to write us up for not selling this???
What makes this even more great is that they have taken an old @home commercial and turned it into a "more minutes" commercial. There is a line where he says “T-Mobile knows customers are paying a ...
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His issue wasn't about not being able to sell the service, it was about being pushed to sell an unsellable service. Followed up by contradictory advertising. This is an easily understandable sentiment when companies try to force quotas down your throat. Some things are simply unatainable. I doubt he was looking for a solution to the problem so much as a simple agreement that it'...
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Guy Montag said:...
Ranting about an impossible to meet quota doesn't equal "Quite your job". What a tool box thing to say. Next time you complain it's raining is the solution kill yourself and you won't have to deal with it? The most common thread in Shop Talk pertains to complaining about work. This easily fits that description and your response was about as ass as it gets.
His issue wasn't about not being able to sell the service, it was about being pushed to sell an unsellable service. Followed up by contradictory advertising. This is an easily understandable sentiment when companies try to force quotas down your throat. Some things are simply unatainable. I doubt he was looking for a solution to the problem s
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Guy Montag said:...
Ranting about an impossible to meet quota doesn't equal "Quite your job". What a tool box thing to say. Next time you complain it's raining is the solution kill yourself and you won't have to deal with it? The most common thread in Shop Talk pertains to complaining about work. This easily fits that description and your response was about as ass as it gets.
His issue wasn't about not being able to sell the service, it was about being pushed to sell an unsellable service. Followed up by contradictory advertising. This is an easily understandable sentiment when companies try to force quotas down your throat. Some things are simply unatainable. I doubt he was looking for a solution to the problem s
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As for the majority of your customers not having high speed Internet, that's something you'll have to let your bosses know about. If you can't sell a product to someone, you shouldn't be penalized for not selling it to them. In the meantime, though, sell @Home to those who DO have high-speed Internet.
And third, about the commercial... do you honestly think anyone in the general public is seeing that commercial and ...
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sckoisks17 said:...
The point of @Home isn't to get customers to get rid of their home phone. It's to give customers a better way to use their cell as a home phone. You get your own personal tower so you get perfect service, you get unlimited calling when at home, and you get it for $50-80 bucks cheaper, on average, than your old landline.
As for the majority of your customers not having high speed Internet, that's something you'll have to let your bosses know about. If you can't sell a product to someone, you shouldn't be penalized for not selling it to them. In the meantime, though, sell @Home to those who DO have high-speed Internet.
And third, about the commercial... do you honestly think anyone in the general
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On a much more similar note, I couldn't imagine my pay or job preformance being based on selling AT&T's push to talk service. 😳
Guy Montag said:
Kind of reminds me of the old secret shop conundrum. You had to score well on secret shops, however because they were secret shoppers there was no way to prove they did in fact come in and give you a fair chance to sell them a product. Preformance was graded and cash was lost if you were shopped poorly.
On a much more similar note, I couldn't imagine my pay or job preformance being based on selling AT&T's push to talk service. 😳
My new Blackberry Curve has PTT, but I never use it. All of my peeps have AT&T but no one ever uses PTT.
And I do apologize about my first post in this thread, I do not sell T-Mobile (heck, T-Mobile isn't even available in my area) and thought @Home to be exactly the same service as Sprint's Airave. I did some more research and understand why you're frustrated over this now.