Shop Talk
Online customer... Ugh...
1. "I've been a customer for X amount of years"
2. "This is bad for customer service don't you think?"
3. "If I knew that I wouldnt have driven down"
4. "why would it matter where I got my phone? It's verizon either way"
5. "They never told me this over the phone"
After she was done I looked at her "Well... despite all that, it doesnt change my store policy. That will be 15$ if you want the transf...
(continues)
>.>
Anyways, if it's the same thing as we have and takes just a couple minutes then it should just be considered a courtesy for them being a customer of your company. If you're a 3rd party dealer, then go with whatever works.
😛
You can't go to Walmart and get a new power cord for your dell laptop for free, even though Walmart sells Dells. If a customer can get free service at their local store, no matter where they get the phone, the customer will generally buy the phone wherever it is cheapest. I will help customers no matter what, but if there is a fee associated for a service, the only time I'll waive it is if the customer got the phone in our store.
And it only takes a f...
(continues)