Shop Talk
tired of custies
Custy walks in and presents me a very confusing situation. I'll spare the details cuz it's so marvelously complex that i myself had to go smoke a cig and a half afterwards. I will tell u that the problem had to do with overages, contract signings and other things and that the custy had to go to a corp store to actually get this sorted out (i work indirect and had no means of actually fixing this problem).
Lady in front of me is only an account user, not the holder. She tells me the holder is extremely old and cripple and basically tries to make me feel sorry for their situation and try harde...
(continues)
So I said, ok, are you on the account? He said no, but I got my mom's social and you can put the phone on the bill....
😳
.....
sorry, she'll have to come in..
WTF?! It's your job to get me a phone, I have her social.
Sorry kid, you should get back to Jr. High kid, schools not out.
I get a big F you and he's off.
I hate my job
If they still complain about it... well then they deserve what is coming to them when their "baby" maxes out their credit cards in a few years.
Our policy is now, "account holder has to be physically present to do anything" or they can call customer service.
ran thier credit and tell them it's a 400 dep.
i get a big F you from the guy. like it's all my fault. they walk out claiming they will go to someone else.
i want to explain to them thet it's based on credit. but oh well.
it used to bother me when the made those comments, but i have grew thicker skin from here and working at a Trophy nissan.
snot-nosed teenager: no. i have the info, give me the phone
me: sorry, my system won't let me without verification. come back with the account holder and we can process the upgrade.
i don't care who they say they are, i'm not putting my ass on the line with the carrier for selling a phone to an unauthorized user.
or when you get the people who come in and say, "i don't know my gf/bf/friends social, but sell me the phone at the promotional price and i'll have them come back and do the upgrade for it"
yeah. right.