Shop Talk
Question for CS reps
When you call a corporate store, are you able to discuss little things on someones account? Say for example there was an issue with a promo code or something like that?
I got a call today and didn't give away any info. I couldn't if I wanted to since I'm an agent, but still... it sounded a little bit odd.
I got a call today and didn't give away any info. I couldn't if I wanted to since I'm an agent, but still... it sounded a little bit odd.
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I don't know who you work for, but at AT&T I can if I need the rep to access the account and tell me if they can assist the customer with something. But they have to have it verified or I have to note I spoke to them and their name, so they have to use their log in not their buddies. And as long as it is a Cor Store I can assist them with their needs.
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