Shop Talk
Economy
I also hate how they bring up the economy when they want to lower their bill. I give them the lowest plan out there based on what they use and they bring up the economy. Seriously, do you want me to pull a plan out of my behind or create another one for you.
Cell phones are not a nec...
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He got it in december so I told him that it was still covered by warrenty and he said he didn't want the same phone, he wanted a new one.
Then he pulled out the "Why does verizon go out of their way to piss off their customers" routine about how his other daughter was with att and could get a free phone every three months if she wanted it yadayada... Like that was going to convince me to take a 300 hit and swap out a phone on an account I had nothing to do with until that day.
"Her phone has 9000 minutes on it since last month, this equates to about 4-5 hours a day of usage. so this is not a "new" phone anymore. I will be happy to exchange this for you under warrenty, but I can't give you a new phone."
remember: teenage daughter
They got the phone from a corp store, so if they want to return it, they have to deal with a corp store.
Why do customers assume that salespeople know nothing about how their competitors work, much less how their own corp stores operate?
as far as they are concerned, you have the sign, you can fix the problem
If you can spit out 100$+ a month, then you can buy a car charger and no, I do not feel bad for not giving you a discount. 👿
I feel your pain.
I have seen at least 4 people say this on tv and all i could think was- These people do not need anymore encouragement to ask for EVERYTHING for FREE!!! Are you kidding me!!! 😳
Or how about companies threaten to fire their employees unless let take a pay cut..
I wonder what their tune would be then?
These people on the tv really tick me off. It's as bad as when that one chick.. I think she was on the View. Suggested that people go to department stores and trash the shelves to relieve stress.
It never fails, they will ask what my cheapest package is, then ask if I either have anything cheaper, or can reduce the price for them.
Hey, your business/work is struggling, so is mine! I barely hit quota in December, DECEMBER! I am doing tons better this month, guess luck of the draw, and I have lots of early rebate folk coming in too, which helps.
But just like you, Mr. Economically Hurting Customer, I too am feeling it! I am largely commission based in my pay, how do you think that feels to take a cut of $1000 from last December's pay? Yeah, thats what I though...
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"my bill cant be that high, you are overcharging me"
- your right mam, we are out to get you
" I didn't know i got charged to look up the news on my phone"
- how do you think you got there, magic?
" I dont have internet on my phone"
- just because you did not purchase a plan does not mean the internet automatically cancels itself out.
"I want a credit because i was never told...."
- well thats what you get for going to target.You wouldn't go to a nurse then blame a doctor for being misdiagnosed would you?
"My phone is turned off again! Im tired of this ish. I pay my bill every month"
- Well mam, yes, you do pay your bill every month, but not when its due and never the full amount...
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-Alright sir.. the difference in pricing between the online phone and ours in store is X, if you would pay me that + the 10 phone book fee I would be more than happy to tell you everything about your phone.
Yes sir, I understand you bought it online to save money. But one of the benefits of buying it in a store is that it comes with the salesperson's technical knowledge. I offer my assistance to my customers for free, but since you decided to purchase the phone elseware, I'm afraid that that same service will cost you.
you heard me correctly, i did not studder. There is an activation fee with our service just like every other carrier, and even every other utility. When you get your water turned on, theres a connection fee, television service has a start up fee.
Sure, i can waive it. I have that ability, i just actually pocket the 36/26 dollars unless you ask me to waive it, then i am obligated.
Yes, Mr/Mrs Customer we really just take all the $$$ and run at the end of the night...we have NO Costs at all!!! It takes 0 dollars to run this business and we just like to raise prices to see how much you will actually pay for a phone or charger. It is quite funny. Why do you think our accessories don't have price tags....we just make it all up as we go. 😲
Thank you for calling my company,my name doesnt matter, you wont say it correctly anyways.I would like to take this time to tell you that,if you choose to yell at me, act crazed ,furious and otherwise being a rude brat, i am less inclined and willing to resolve your issue.With that said, please dash any hopes of getting anything free or at a 'deal' with me. How may I help you today?
The amount I'm willing to help you is inversly porportional to the amount of crap you give me.