Shop Talk
*Sigh*
Completing a warranty exchange for a cust...
Me- "Is there an alternate telephone number you can be reached at other than your wireless number?"
Cust- "You mean like a landline?"
Me- "Yes, that will work."
Cust- "No, I don't have a landline."
Me- 🤨
Cust- "I could give you me husband's wireless number."
Me- "That'll work, too."
Cust- "###-###-####, but you can't reach him during the day because he's at work."
Me- 🤨 😕
....*sigh*
Me- "Is there an alternate telephone number you can be reached at other than your wireless number?"
Cust- "You mean like a landline?"
Me- "Yes, that will work."
Cust- "No, I don't have a landline."
Me- 🤨
Cust- "I could give you me husband's wireless number."
Me- "That'll work, too."
Cust- "###-###-####, but you can't reach him during the day because he's at work."
Me- 🤨 😕
....*sigh*
...
Which is worse: sense of entitlement or people that just don't comprehend the conversation?
...
I had a guy come in with a very outdated 500 min family share. He wanted to add a line but he would had to change to a 700 min fs. He felt we were coning him into changing his plan. He didn't understand that we were allowing him to keep his current plan for cust satisfaction.
He comes in a couple days later wanting to port out a line of service to a shell account and then immediately replace the freed phone slot on the account with a brand new number and phone.
I had to explain the entire thing to him again. Him and his son even drew up a diagram to explain the numbers swapping places on the account. My brain hurt for awhile after that
He comes in a couple days later wanting to port out a line of service to a shell account and then immediately replace the freed phone slot on the account with a brand new number and phone.
I had to explain the entire thing to him again. Him and his son even drew up a diagram to explain the numbers swapping places on the account. My brain hurt for awhile after that
...
was he not aware that porting his # out would cancel his service? That's just a weird request...
...
