Shop Talk
Does this make sense to anyone?
Me: Hey welcome to *** How can i help you?
C: I need to cancel a phone line
Me: Ok, is it out of contract?
C: No we just got it in December
Me: Ok, lets get the account pulled up and see what we can do.
C: Yeah its just an extra line on the account that we added to get a discount on a phone.
M: If you cancel, it'll be a 175 ETF
C: yeah i know, we just added it to get a great deal on the phone, we actually got it here! 😁
M: 🤨 um, ok.
Why wouldn't she just pay full retail????
C: I need to cancel a phone line
Me: Ok, is it out of contract?
C: No we just got it in December
Me: Ok, lets get the account pulled up and see what we can do.
C: Yeah its just an extra line on the account that we added to get a discount on a phone.
M: If you cancel, it'll be a 175 ETF
C: yeah i know, we just added it to get a great deal on the phone, we actually got it here! 😁
M: 🤨 um, ok.
Why wouldn't she just pay full retail????
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i don't know about your store, but with our company, if you cancel within 6 moths of activation you have to return the phone or pay for it at full retail. plus cancellation fees
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30 day cancellation policy from the date of purchase. Within those 30 days if you decide to cancel you must return the equip. but you'll only be charged for the act. fee and minutes used. After 30 days its 175 and the equipment is yours.
Just curious, is this one of the main companies you work for or 3rd party?
Just curious, is this one of the main companies you work for or 3rd party?
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With the company I work for the customer signs a 180 day agreement meaning if they cancel within 6 months we can charge them up to $250 for the device. If they cancel after 30 days we will not take the equipment back and they pay the fee.
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3rd party. we have that policy to protect us from ppl doing what happened to you.
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it depends on the phone and the company. sometimes the discounted price on the phone and the etf together are less than the retail price of a phone.
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