Shop Talk
Top Ten Things You Don't Say In A Cell Phone Store (Kinda Long)
#10...But my bill says Sprint now......Ok genius...you signed up with Nextel, you have been billed by Nextel for years, your phone says Nextel on the outside. The only thing that has changed in your world is the logo on your bill. Let me put it into perspective...If you buy a box of Frosted Flakes, and your wife puts a picture of the Lucky Charms guy on the box, does the contents inside magically change into pink hearts and yellow moon marshmallows? Convert over or deal with the reality that you signed up with the wrong team.
#9...Best Buy sells the RAZR cheaper....Its called a promotion. Their reps are hourly employees which means no commission is paid out. Bes...
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puts everything i was going crazy about today in perspective.. thank!!
and agreed.. my hero!
those are like the ONLY things i ever hear from customers around here
thank you for putting my constant mental venting into WORDS. beautiful words..
i may love you.... hhahaha
Sprintzorz said:
i found it on HoFo a while back
So, only you had access to do this?
Cust: "I was at your store and they told me to call this number and you would replace my phone."
Me: "OK. What is the problem with your phone?"
Cust: "The screen is cracked." or "There are black spots all over the screen." or "My keys are falling off." or "My dog/kid got a hold of it now it won't make any calls." or "Instead of one whole phone, I have 3 smaller chunks of phone."
That's physical damage people! Stop referring them to warranty for...
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Sure, there are new people that work in the stores that don't know what is or is not covered under warranty. That doesn't mean that every customer that calls...
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If there are no signs of physical damage or water damage, I will either help them through the fru process myself, or if I think there is any chance it is user damage, I will give them the address of the nearest tech center and tell them that a technician will have to check out the phone before any exchange is offered.
I don't know how different it is with other carriers, but as an agent for VZW, there is little I can do when someone comes in with a phone I didn't sell past the basic trouble shooting. If I take the phone apart, even if I knew what I was doing, i void any warranty they might have. This is why my company offers our own protection plan, so that we ...
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I am sure we have all heard the following:
"The store said you would give me a credit for all my (roaming in mexioco/my new blackberry/my termination fee/the late fees caused by my 60 day past due status/etc etc).
Don't believe all that they pretend to quote. Neither the average retail employee or the average CS employee is that stupid. Many of these customers would swear a lie on their mother's soul without flinching.
The sad part of this is that companies don't bother to differentiate between customers and expensive cost driving crimin...
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But here is the funny thing, there are people I tell that the phone isn't covered because it has obvious physical/ water damage, but they insist the phone worked fine after the incident so do it anyway. I do, since I have to and whatever, I am still getting paid hourly. It never fails, these people will come back in a couple weeks later with their phone, yelling at me th...
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I understand that this is just supposed to be a joke and whatnot, and that's fine. But the humor comes from the truth of the situations, and I just wanted the real truth to be known.
Also, this pretty much only applies to AT&T/Cingular agents, just because he mentioned Cingular in one of them.
"yeah it's been 8 months"
"i know, thats just what they said".
"sure they did"
"so i have to get back on the phone with them??"
"I'm not sure you were on the phone with them to begin with" i don't know why we have an XBM warranty department if they just send ppl to the store.
"whats the number again? I lost it"
1. "I don't have your service, but can you look at my phone for me, it doesn't seem to be sending picture msg(Or any other issue)?" Yeah sure, and while I am at it, you want me to check your car fluid levels? Don't get me wrong, I will take a quick look to see if it is something simple, like line 2 being selected, the phone is just broken, or they are missing a message center number, but I can't fix anything that is more complicated than selecting a different pre-existing setting. I also pitch them our current promo, and the fact they get $50 for bringing their number over, hook them up wit a business card and all. But why on eart...
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Look douche, I don't get paid to be a demonstrator, nor to take orders from you. If you wanna buy a cheap high quality phone from ebay or wal-mart, i beg you this one thing, DONT EVER COME BACK COMPLAINING ABOUT HOW IT DOESN'T WORK!! By the way, thanks for wasting 20 minutes of my time while a line piles up out the door because you're too cheap to buy a phone in the store, but selfish enough to waste my time looking at a phone for 20 min just to tell me you're getting it from ebay.
C: I was here first!
M: They have been waiting patiently, and I am good at multy tasking.
C: You just lost a sale, I am going to get it off the internet!
M: Ok... (Thinks to self, I don't get anything for a replacement phone anyways)
wizardofCroz said:...
"Hey can i check out the (insert phone name)." (Go through the spill of demonstrating, explaining features, all that mess) "Ok, thanks, I'm getting it off ebay, i just wanted to feel the phone before it came in the mail."
Look douche, I don't get paid to be a demonstrator, nor to take orders from you. If you wanna buy a cheap high quality phone from ebay or wal-mart, i beg you this one thing, DONT EVER COME BACK COMPLAINING ABOUT HOW IT DOESN'T WORK!! By the way, thanks for wasting 20 minutes of my time while a line piles up out the door because you're too cheap to buy a phone in the store, but selfish enough to waste my time looking at a phone for 20 min just to tell me you're getting it from ebay.< >
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Don't forget Joe Blow with the PDB...
C: "Why is there a past due balance on the account? I pay my bill every month!"
M: Yes, Joe Blow, you pay a bill every month and you're constantly behind a month, hence a past due balance. By the way, I look forward to having this exact same conversation next month.