Shop Talk
Really, sir?
C=Crazy customer
M=Ok sir, do you see the little circular hole in the plastic on the very bottom center of the phone? what color do you see through that hole?
C= bright red! Yep, it's red. Is that the color it's supposed to be?
M=Actually, sir, that's the Liquid damage indicator, and it's supposed to be white. It sounds like your phone has been exposed to liquid, and unfortunately that does void your warranty.
C=Oh, you know, now that you mention it, the sticker is white. yep. it's white.
M= 🤨 Well, sir, when you send the phone back to us, our technicians will check the LDI, and if it is red, you will be charged $374.00 for the replacement phone.
C= F you! I hate you! you guys never help me and you guys probably...
(continues)
Yeah, he lives well over an hour away and only stopped in here after trying two corporate stores and refuses to sign a waiting list.
lady_att said:
you must work for EGS
I work for EGS in Phoenix, AZ. What about you?
Show them the LDI, tell them about how it turns red when it gets wet and the reply is ALWAYS the same: "I've never gotten it wet!"
You can bet on it...it's a winner every time.
Me- we (always maintain the regal "we") don't carry the phone day to day so we don't know. water/liquid is water, though, so it does the same thing however it happened.
Sometimes you'll get a lively one that wants to debate you about it to the point of you explaining the chemical reaction of oxidation that turns copper to green, iron to red, etc.
I'm baffled by customers who don't understand that it's their phone, their responsibility. If my car is in a parking lot and I come back to it and it's jacked up it doesn't matter that I didn't wreck it. It's still my car, wrecked, and something I have to deal with my insurance over. I'm not sure why phones make ...
(continues)
ac4321 said:
I'm not sure why phones make people lose reason and comprehension that applies to most every other aspect of life.
😕 🤣
Phones are such a trendy, pop culture thing nowadays that people are just uber-obsessed over them. They can't let it go when something happens to it.
and then they usually say that they have done those things too and they're not mad anymore, cuz i've gone thru the same thing...it's kinda cool actually...
Before I had a cell phone I didn't do these things with a cordless house phone, either, and before that a regular wired phone.
sms_Queen said:
they are nicer when they think i'm just as dumb as they are
🤣 I think it has more to do with being able to relate with you.
C: Uh...I just dropped my phone out of the plane while sky diving and then when I found it I accidently ran over it...but I put it in the microwave to get all the pieces melted back together...Can I get insurance on it.
M: Sure, sir no problem 🤣