Shop Talk
Stereotype Customers?
Old people
Typical Symptopms:
My phone won't turn on
My Phone is stuck on vibrate
My phone is dead
I need to put minutes on my phone
I just need something with no bells or whistles....
I need it just in case for emergency....
fill free to add in your stereotypes
Identifying marks:
-Pull up in a car no older than 1-2 years, typically a gas guzzler.
-If it is a women, they have a designer purse, Men have some overpriced logo on their shirt.
-90% of the time, they have a bluetooth in their ear.
-Spend at least 5 minutes outside the store, on their phones, before they come in. Generally comment on how they were just talking to someone important.
I know this sounds bad but since we are laying it out there...
Mexicans, African Americans and rednecks always come in to upgrade their phones but can't because they have a past due balance. Thats mean to say but I see it a lot and Im not leaving the white folks out.
And they usually dont give a shiat how much it is, I physically have to tell them theyre paying too much.
around here, the rednecks more often than not either pay their bills on time (but pay too much because they refuse to pay 5 a month to save 50).
The real idiots when it comes to bill payments are the ones who think they can pay at their convenience, and these are the "middle class whites" who think I am their personal dictionary.
They just never qualify for a contract because they don't have ssn's.
Sometimes they do get frustrated at the reps who don't speak spanish though. They walk up and ask "speaka spanish?" You answer no, they give you a dirty look.
That ought to shut them up.
Yes, you need a new SIM card. Yes, you need to make new friends.
The best is when dad comes, too. He likes to yell at me about how we have such advanced technology, yet we can't get the phone numbers off of his daughter's sim card because she was an idiot and locked her phone so daddy couldn't read her text messages.
Trophy Wife from another Country.
"You mean I'm not at an ( insert whatever carrier you are not working for here ) store? It always used to be..... 😡
My favorite are the customers that are banging on your door early in the morning to pay their bill thats already a week late. Or the ones who stop you on your way to your car to ask if they can pay a bill.
Our most popular customers in this ****ty credit area are
1. LOF's- aka- Lack of Funds. These are the people that never have any money but want the most expensive phones,accessories, etc.
2. B-Backs- We love to call out sales reps that have people walk and the potential sale says "I'll be back later."
Oh, and 50% of our customers at Sprint are always turned off due to late payment. I am harrased all the time when we close if I can just "open the store for a minute so I can pay my bill." WTF!!! Go to college and get a job you LOF! 🙄