Shop Talk
really?
M = Me
C= Valued Customer
C. Why is my phone turned off!! I paid my bill in full today!! Turn my phone on right now!!
M= Well let me get your account pulled up and see what’s going on.
::pulls up account and verify caller::
M= Well Mrs. Smith it appears that your account is 69 days past due with a balance of $345.
C= I know what the balance is I paid it this morning!
M= Has it been at least four hours scene you made the payment?
C= Yes, I pay it at XX o-clock
M= And how did you make the payment, credit card, precash?
C= I mailed a check.
M= 🙄
M= I am sorry Mrs. Smith but the posting times for a check that is mailed in can take up to ten days.
C= what?! You mean I won’t have service for 1...
(continues)
C= Valued Customer
C. Why is my phone turned off!! I paid my bill in full today!! Turn my phone on right now!!
M= Well let me get your account pulled up and see what’s going on.
::pulls up account and verify caller::
M= Well Mrs. Smith it appears that your account is 69 days past due with a balance of $345.
C= I know what the balance is I paid it this morning!
M= Has it been at least four hours scene you made the payment?
C= Yes, I pay it at XX o-clock
M= And how did you make the payment, credit card, precash?
C= I mailed a check.
M= 🙄
M= I am sorry Mrs. Smith but the posting times for a check that is mailed in can take up to ten days.
C= what?! You mean I won’t have service for 1...
(continues)
...
or better yet, the customer will claim he or she sent a check even though he/she didn't, and flip out when they don't get their service back. F!@#ing moron. 🤣
...
Your customer is now the Queen of Nitwits! This is a good one...
...
C: WELL can't you guys track my check using that fancy GPS technology of yours?
🤣
🤣
...
