Shop Talk

Actually I am one of the third party people he is talking about so I'm fully aware I and others use a different system. If it's not available on his comp (which is near impossible when doing activations since the contracts all come from the service provider and why the **** would they want to lose out on money?!?!) then he can call it in to either activations or customer care for the service provider he sells for.

I refuse to believe that this guy is licensed as a direct seller and can't add insurance.

This guy works for direct. You're telling me he can't add insurance? B.S. It's called customer care. I've bought phones off ebay and been able to ensure them don't give me this BS.

*insure

Again, it depends on the carrier and what insurance company they use. For some, if you aren't the one selling the phone, you can't add the insurance. It has to be added through the insurance company or in some cases customer service.

I just bring it up because you tend to make snap judgments about things people say on here. In many of those cases, people can only do what their carrier or employer allows and those entities may not allow the same pricing, systems, or transactions as your employer. It doesn't make them inferior or wrong but you treat them as such. If you want to be a jerk, the lounge usually eats that stuff up.

while his duh factor is off the charts, its people like him and devilsmafia who make it hard on direct reps cause they are brain dead.

Butthead007 said:
him and devilsmafia who make it hard on direct reps cause they are brain dead.

WTF is wrong with you people? I'm not brain dead. YOU are the idiot. Direct just means you can add insurance faster. For ****s sake.

If you worked in customer care, you would be the one to tell people what we can and cant do in a store, even though you have no clue what youre talking about.

Direct may mean YOU can add insurance, it doesnt have to mean EVERY direct can.

What is so hard for you to understand about blanket statements and how wrong they can be?

exactly, i work for a private company that sells AT&T, our policy is that we can insure AT&T locked phones, but if its unlocked from a 3rd party source, they can get a 3rd party insurance policy

wizardofCroz said:
but if its unlocked from a 3rd party source, they can get a 3rd party insurance policy

Yes, by third party you mean asurion most likely seeing as they insure all the major carriers. The problem here is you're too lazy to make a 5 minute phone call, not that your service provider won't insure the phone.

Also, you never said anything about unlocked.

You are wrong asurion will doesn't cover authorized dealers.(I know for a fact that they don't cover tmobile authorized dealers.) So he could be using a different insurance company. His company policy is they can't add insurance for phone not purchased through them. Its not his fault the bargin bin store didn't do their job.

No YOU are wrong. I bought my phone on EBAY!!! EBAY!!! It wasn't from a dealer it was from SOME GUY!!! Asurion, through Sprint, insured it.

So...you know the Sprint policy. You have no CLUE what T-mobile, Verizon, or AT&T allow their customers to do through Asurion.

He also has no clue as to what "third party" means. Assurion is a direct insurer through the cell carrier. "Third Party" would mean through an independent source - such as some of the others that can be found on the web, or through your personal/commercial insurance carrier (Inland Marine floater, either Scheduled Article floater or an EDP floater).

kapwww said:
Again, it depends on the carrier and what insurance company they use.

The major ones tend to use asurion. Even if it is not one of the major ones that doesn't make a difference the guy either doesn't know how to pick up a phone or is too lazy to insure a proper sale. It doesn't matter where the source is, if the contract is within the buyers remorse period they can add insurance, period end of discussion. Don't believe me? Call up his provider's customer support like he should have done.

to my knowledge as an authorized retailer (indirect) for at&t, a phone can have insurance added to it within the first 30 days of the original purchase date and/or 30 days of the handheld being registered to the wireless network. Translated, if a dude buys it on Nov 1st and you buy it from him via ebay on december 3rd, no you cannot add insurance to it unless it had not been registered (activated) to the network in question. This is ASURION policy, not at&t so it should be the same across the board.
At the same time, if a customer comes into to a store with a broken phone, adding insurance to that devise is technically comitting insurance fraud, hence why asurion asks for the date that the devise stopped working so as to detect these thing...
(continues)

well not all companies do this...the company i work for only insures company handsets within 72 hours of purchase. And that's whether it was bought from an agent or a corp store. It has to be a company handset only.

my comp can do it however the insurance deosnt kick for 30 days, since sprint already offers a 30 risk free return policy

The same goes for us. If the customer does not purchase the phone through our store (or one of the stores in the company) we are not supposed to add insurance onto the phone.

We will give them all the numbers they need, explain the insurance, even allow them to use our phones if they insist, but we're not to add insurance to phones we did not sell to them.

The only exception is if they purchased it from Verizon directly, and they are coming to our store because they don't know how to activate it themselves. While this is still annoying, these customers generally come back to us for all ACC and to renew their contract when it is time because they find they like dealing with a store.

What company?

yeah all companies deal with certain policies. Some people in this thread beg to differ. but o well. day is almost over and i've done 2 and 2, not bad for 5 hours and a sunday

Just did a 3 line family plan, data on two of them, unl family txt, and under the new com structure of 1 to 1 their monthly bill to my com, I got $195 in com! and sick part is, they walked in knowing exactly what they wanted accross the board and had been waiting for me since I had talked to the father before!

IrishCarBomb said:
If you didn't buy insurance for the phone at the time it was bought, you couldn't add insurance period. Not even an hour later. And I am a corporate store.

Who do you work for? Hitler?

Nope, that was the terms the insurance company set. The cell company doesn't control those terms, the insurance company does.

Insurance comes from the service provider through an outside company and as such can be bought anywhere within the buyer's remore period, period. *You* personally may not be allowed to do it but they can call customer service and do it. They have to add insurance, unless they don't allow insurance on certain phones (for certain carriers).

You are wrong! I really don't care what rules you might think you know or have experienced, the insurance was only available at the time of purchase of the phone, if not gotten then, then not available. It was the insurance companies policy, and they can do that. Buyers remorse doesn't have anything to do with this, the 72 hour law is about canceling contracts, not modifying.

Time of purchase my ass I got the phone off ebay and got the service for it separately and STILL got insurance. Again, after I got it from EBAY!! I did this TWICE with TWO different carriers. Guy needs to learn how to do his job right.

You need to learn how to read and comprehend...

NOT ALL INSURANCE COMPANIES ARE THE SAME!

NOT ALL CARRIERS ARE THE SAME!

Doesn't matter I'm guessing it is one of the 5 major carriers in the U.S. He hasn't said otherwise I'm guessing because he found out he could add insurance with a 2 minute phone call. You can do the same its just not from your P.O.S. system. Hell the customer can do it themselves they don't need you.

Really? I could do the same? Please tell me how... please do explain how?

With the new insurance company we started using on October 1st, yes, and I don't even have to call, I just add the IMEI and the feature code, and it takes 30 days to become active.

With the insurance company we had for the past 2 years, absolutely not. Unless it was accepted and applied at the POS, no insurance. Even if I made a mistake and didn't ring it through at the POS when they asked for it I couldn't add it, not even with a phone call. This would be one of the big reasons we switched insurance providers.

There are 3rd party phone insurance providers out there as well... But being a corporate store, I would not be allowed to help a customer set up s...
(continues)

Gawd! You guys want to take this outside or something? Jebus fricken crist some things are diffrent with diffrent providers even in certian markets states etc etc etc. So what the big deal.

Insurance is insurance at the end of the day. Worse case a customer can buy insurance from a third party not affliated with the cell phone company. Some renters and homeowners insurance covers the loss and damage of cell phones. Mine sure does and its an American insurance company.

So your experience with 2 carriers automatically applies to all? Wow, quite some power you have there!

Thanks for clarifying. I think it got missed in all the discussion.

we can insure a cell phone up to 30 days after purchase, since the return policy is still in effect. but it has to be a company issued phone.