Shop Talk
Worst Customers
Now I know we have all done this before but What are some of your worst customer stories? This should be entertaining.
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had a guy come in pissed off cause he had a 35 cent charge on his acct that he could not figure out
we went round and round till i reached in my pocket and gave him a buck
he looked kinda stunned and finally left
we went round and round till i reached in my pocket and gave him a buck
he looked kinda stunned and finally left
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been there.
a guy came in and argued until he got a credit on his bill...however the updated amount he was told was "over" his estimates by $.01....yes. A penny. He argued for like 10 minutes... Mind you his fingers were covered in diamond rings... Finally i asked if i could talk to the customer service agent and asked them both if they realized that they were arguing over a penny. The old guy replied that he had already figured what his bill should have been and that was all he was gonna pay. Then i asked the customer service agent if he could just credit the penny so we could all go on with our lives. After all that i advised the customer that we were only going to credit the penny ONE time!!! In the future he would have to pay the pen...
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a guy came in and argued until he got a credit on his bill...however the updated amount he was told was "over" his estimates by $.01....yes. A penny. He argued for like 10 minutes... Mind you his fingers were covered in diamond rings... Finally i asked if i could talk to the customer service agent and asked them both if they realized that they were arguing over a penny. The old guy replied that he had already figured what his bill should have been and that was all he was gonna pay. Then i asked the customer service agent if he could just credit the penny so we could all go on with our lives. After all that i advised the customer that we were only going to credit the penny ONE time!!! In the future he would have to pay the pen...
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i had 1 old guy that argued that "weekends" were friday and saturday and that we should change it for him so he doesnt use so many minutes, this went on for about 15min
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Guy had water dripping out of his phone and tons of corrosion in the charging port and no insurance. Classic story. He took it a bit further though by claiming that I sold it to him that way EIGHT MONTHS AGO!!! I told him the truth that I charged every phone that came in the store so I would have seen a wet or corroded phone. I also explained that I would not have sold a wet phone and that if I had, it probably would have dried out over the course of eight months. I further reiterated that he would not have been able to use the phone over that time and it was safe to assume that we would have seen him sooner had that been the case.
He went off about me calling him a liar and how I don't care about his business. He called me a con-...
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He went off about me calling him a liar and how I don't care about his business. He called me a con-...
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threatening the employee of a utility, which cell phones do classify as a utility, is a federal offense. A felony punishable by incarciration...jail time.
you probably got this guy into so many worlds of trouble you will definately never see him again.
you probably got this guy into so many worlds of trouble you will definately never see him again.
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I certainly hope that he was able to establish "loving relationships" with "special friends" in jail to help him through his sufferings.
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There are so many. I prefer the stories where I'm caught confused about a customers gender...much like now.
this "person" just walked in with the glancing appearance of a woman....under closer face to face review...this could be a man...
Oh now..It spoke. It's a man.
He is dressing up like a woman for whatever reason. Dress, ear-rings, bracletts, rings, ect. He's huge and muscular. I wonder if he's had the surgery.
In any case these people scare and confuse me I wanna tell him..." dude get the F*** out." Thanks.
this "person" just walked in with the glancing appearance of a woman....under closer face to face review...this could be a man...
Oh now..It spoke. It's a man.
He is dressing up like a woman for whatever reason. Dress, ear-rings, bracletts, rings, ect. He's huge and muscular. I wonder if he's had the surgery.
In any case these people scare and confuse me I wanna tell him..." dude get the F*** out." Thanks.
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I had a guy come in once running from the law for some type of insurance fraud charge. He had a wig and dress on, however, he was the type with permanent 5 o'clock shadow that didn't match his choice of wigs. He was also pretty well known in the area. It was obvious who he was. I sold him a prepay phone because he "knew" the police were tapping his cell phone calls on his postpay plan. They finally snagged him a week or so later.
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why the hell would you knowingly sell him a prepay phone knowing he was running from the police??
hell, you could have secretly called the police without him knowing while he was in the store, have them pick him up... and you coulda got a reward for it.
not to mention, you could...(if the cops wanted to be a$$holes) be considered an accessory to insurance fraud, just for selling him the phone with knowledge of why he wanted it.
hell, you could have secretly called the police without him knowing while he was in the store, have them pick him up... and you coulda got a reward for it.
not to mention, you could...(if the cops wanted to be a$$holes) be considered an accessory to insurance fraud, just for selling him the phone with knowledge of why he wanted it.
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WTF is wrong with you??? those people scare and confuse you? why b/c they don't dress like the social majority? you ever think that peopel like you scare and confuse them? grow the F*** up dude people are people....
pretty sure you wouldn't have any problem taking money from peopel like that if it was helping you get paid.
pretty sure you wouldn't have any problem taking money from peopel like that if it was helping you get paid.
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Had a guy yell at about a "Blueberry phone that didn't work and how I was to stupid to figure out a blueberry phone." After 10 mintues of that I claimly said that I didn't know what a blueberry was. LOL
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haha i had the same thing happen to me.. and when i told him there was no such thing as "blueberry" phones, they are called BLACKBERRIES, i guess he was too dumb to know the difference.
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I once had a guy in my store that swore up and down I installed a CIA listening device in his phone while it was at reapir.
He demanded that we replace the phone or de bug his old one in store.
I think the guy was crazy so when we did his next upgrade he asked for our oldest phone that had no GPS in it.
He demanded that we replace the phone or de bug his old one in store.
I think the guy was crazy so when we did his next upgrade he asked for our oldest phone that had no GPS in it.
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As if anyone in the CIA or anywhere else would care where he is or what he said...he's just so important to us all.
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I'm kinda curious to know what makes them so sure that they are being monitored. What is their evidence? The next door neighbor who told them so?
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Disclaimer, there now no one can sue me.
this story may be offensive to some readers, reader discretion is advised. and is very very long
300lb woman strolls in first thing out of her mouth is "I hate T-Mobile" and shes got that really thick southern accent, which is an odd thing out in northern washington, so I dont care that she hates T Mobile I'm gonna sell a phone, then she just hands me the sale on a silver platter her job is making her get a verizon phone because they are the only phones that work at her location ok not hard to belive nextel works at my house and verizon doesnt. So I'm like I got this in the bag, then the words I"m not signing a contract fly out of her mouth inbetween mouth fulls of dorritos cool ranch chips we...
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this story may be offensive to some readers, reader discretion is advised. and is very very long
300lb woman strolls in first thing out of her mouth is "I hate T-Mobile" and shes got that really thick southern accent, which is an odd thing out in northern washington, so I dont care that she hates T Mobile I'm gonna sell a phone, then she just hands me the sale on a silver platter her job is making her get a verizon phone because they are the only phones that work at her location ok not hard to belive nextel works at my house and verizon doesnt. So I'm like I got this in the bag, then the words I"m not signing a contract fly out of her mouth inbetween mouth fulls of dorritos cool ranch chips we...
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Ummmmm wow took her three hours to compute a though and complain even after buying a phone. Wow some people.
Best part was " the hamster in my head was about to fall off his wheel at this point" Things very rarely go well when 300 pount fat women wants a phone and the first thing out of her mouth is T-Mobile Sucks!
Yea I can see why it went down hill from there.
Best part was " the hamster in my head was about to fall off his wheel at this point" Things very rarely go well when 300 pount fat women wants a phone and the first thing out of her mouth is T-Mobile Sucks!
Yea I can see why it went down hill from there.
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Yeah, I hate it when you do all you can to work with a problem customer, then when the sale isn't great, or it walks out altogether, and then your manager is mad at you for not trying hard enough 👿
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I get a guy , who goes on and on with questions about Motorola. Do we sell it, Do we provide service for it....ect
then... He whips out a Coordless PHONE......
A land line phone....
He wants me to instructed him...how to operate and trouble shoot a coordless phone.
I had to tell him... I dont know the first thing about that and my companty will not allow me to give you adive on a product that i am not trained on.
So.... He is going to REPORT ME to Motorola Monday morning....
You do that chief....make sure you take your time and explain the whole problem to Motorola and spell my name to make sure they come after the correct cell phone sales agent with their full corprate fury.....
then... He whips out a Coordless PHONE......
A land line phone....
He wants me to instructed him...how to operate and trouble shoot a coordless phone.
I had to tell him... I dont know the first thing about that and my companty will not allow me to give you adive on a product that i am not trained on.
So.... He is going to REPORT ME to Motorola Monday morning....
You do that chief....make sure you take your time and explain the whole problem to Motorola and spell my name to make sure they come after the correct cell phone sales agent with their full corprate fury.....
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people are insane 😳
I had a customer come in and we were very busy so I had to tell him I'd be with him as soon as I could. So he sits down and sets a huge old old old landline phone... with cords and all. So I finally go over there and ask what he needs and he explains to me the buttons don't work and he either wants me to fix it or give him a new one because there's a one year warranty on it... I'm telling you this phone was ancient. I think it was even one of those phones you find in an office with the big thing on the back that you put to your shoulder to help hold it in place. I had to tell him this was a cell phone company and we do not know how to troubleshoot those phones. So he says oh, ok, well what about Verizon? Do you thin...
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I had a customer come in and we were very busy so I had to tell him I'd be with him as soon as I could. So he sits down and sets a huge old old old landline phone... with cords and all. So I finally go over there and ask what he needs and he explains to me the buttons don't work and he either wants me to fix it or give him a new one because there's a one year warranty on it... I'm telling you this phone was ancient. I think it was even one of those phones you find in an office with the big thing on the back that you put to your shoulder to help hold it in place. I had to tell him this was a cell phone company and we do not know how to troubleshoot those phones. So he says oh, ok, well what about Verizon? Do you thin...
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hahaha
I have a sprint and an Altell with in 300 yards of my store.... We all send each other headaces left and right.....
You can guess were I TRIED to send him.... TO sprint....
I have a sprint and an Altell with in 300 yards of my store.... We all send each other headaces left and right.....
You can guess were I TRIED to send him.... TO sprint....
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I had an older gentleman come in complaining that he was getting charged for his night minutes when he has unlimited nights and weekends. Upon further investigation, it showed that all his charges were legit. Come to find out, he works third shift so HIS nights were actually 8:01AM-4:59PM. After trying to explain how this works to him, he got frustrated and said he was going to the other store (corporate kiosk in the same mall). He comes back about 2 hours later saying "I'm never coming to your store again, THEY (pointing to corporate kiosk) were able to do it for me!". I pulled up his account to see if the added bonus minutes for any reason, but there was nothing, no credit, no bonus, nothing. So I wonder what hes going to do when he gets h...
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Maybe he was just walking by and wanted to get the last word, but still ended up looking like a doof. Haha
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That's an easy guess. He will tell CS about that $500 credit you said he could have and the free Blackberry that you promised him.
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Last night I had a lady, dealt with her many times before, make for the craziest interaction I have ever had, anytime, anywhere. Keep in mind, through all of this, she is speaking with a thick western African accent, keeps speaking in her native tongue, and so forth. As well, she had her bottle of lithium sitting on my counter for about 15 minutes while she went through her purse looking for the "right" id...
It took an hour and a half to sell her a sim card! I had to have her escorted out of the store by security. I had customers and employees of the grocery store I work in stop by and give me empathy. If I had a gun, there would have been a killing, and it would have been justifiable as self-defense of my sanity!
An hour and a h...
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It took an hour and a half to sell her a sim card! I had to have her escorted out of the store by security. I had customers and employees of the grocery store I work in stop by and give me empathy. If I had a gun, there would have been a killing, and it would have been justifiable as self-defense of my sanity!
An hour and a h...
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You know your customer is a charmer when they have to be escorted by police by the end of your encounter. Priceless story, loved it!
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Tell me about... I am usually great at dealing with difficult customers, and I think I did pretty well all things considered.(Love her acct notes, 115 of them on one line, 160 on the other) I just hope this is the last I see of her, but not likely... My store is a block from her current address, and she loves coming in. This was the third major encounter I have had with her, besides her phones outside screen shattering and her losing her phone.(Both lovely stories as well)
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Your company should do what sprint did with customers like this, send them a letter and disconnect there service....
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golem22 said:
Your company should do what sprint did with customers like this, send them a letter and disconnect there service....
That's a great point. I worked for Verizon for 3 years and in that time had 2 people's service disconnected because they were abusive customers... death threats and all. And it's not just abusive customers... ones that frequent stores and have had enough complaints put in about them can have this letter sent to them... LOL... the question now is: Is this crazy woman's business really worth it? 🤣
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I don't think so! She is pre-pay so really no! She is banned from the store, and every other corp store in my company now. She has tried coming in a couple times since the banning, and gotten loud and what not as usual, but I just pick up the phone and tell her I am calling the police and she leaves. She is also banned from the grocery store I am in, so they deal with her now too before she gets to me anyways.
I think we should disconnect, though, and was going to except I didn't feel like dealing with her on that too. And there isn't much you can do on a pre-pay, since she will just set up another one, and since we can't block a SS# in that computer, she is back.
I think we should disconnect, though, and was going to except I didn't feel like dealing with her on that too. And there isn't much you can do on a pre-pay, since she will just set up another one, and since we can't block a SS# in that computer, she is back.
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So I work in the cultural crossroads of our state. Lost of white trash and foreign customers.
I had this customer come in and inform me and my employee of many things.
1. He looks outside at the busy street and points to the cars and says, "Guess what? all those cars run off electricity and those mother @#$@ers don't even know it."
2. He knows how to make sustainable energy out of random household products and says he could give seminars if he wanted to.
3. Told us that everything is a sham and that if we don't like god we can get a new one.
The funny part is that my employee quoted him 4 different prices on the same phone +- $200 and he never said a word about it.
I also had a customer a few weeks ago who works for un...
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I had this customer come in and inform me and my employee of many things.
1. He looks outside at the busy street and points to the cars and says, "Guess what? all those cars run off electricity and those mother @#$@ers don't even know it."
2. He knows how to make sustainable energy out of random household products and says he could give seminars if he wanted to.
3. Told us that everything is a sham and that if we don't like god we can get a new one.
The funny part is that my employee quoted him 4 different prices on the same phone +- $200 and he never said a word about it.
I also had a customer a few weeks ago who works for un...
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If you start a sentence with "Not to turn this into a political rant" it really means you want to bash the other party but not get into an argument because you have nothing to back it with. It's trying to take the easy way out of making an unnecessary comment.
Secondly, what does anything in that rant have to do with being republican? Did he SAY he was a republican? I don't get it. It seems like more of a stereotype on your part. Aside from that, democrats hunt too. If anything, why not say wtf is wrong with train engineers, or old men, or people who find pleasure in killing things? Your choice of words invokes political debate. Not that I'm looking for a political debate. Just calling out the BS.
Secondly, what does anything in that rant have to do with being republican? Did he SAY he was a republican? I don't get it. It seems like more of a stereotype on your part. Aside from that, democrats hunt too. If anything, why not say wtf is wrong with train engineers, or old men, or people who find pleasure in killing things? Your choice of words invokes political debate. Not that I'm looking for a political debate. Just calling out the BS.
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Perhaps, and the rant would be more legit if sigma said "this train engineer that looked like/reminded me of Ted Nugent". Ted Nugent has made all of his feelings and affiliations well known. He also clearly has NO problem with hunting and killing things. That would validate the rest a little more.
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True, but logic and sense seem to be like kryptonite to the younger generation....
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Yes. When they are so easily influenced they buy in much faster to the political rhetoric and the childish behavior associated with it.
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🤣 Some of my 16yr old sisters friends think theyre experts b/c they read rolling stone every month... 🙄
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The future leaders of our country taking advice from Rolling Stone is a very scary thought. If you simply read things for what they are, you can usually spot the big gigantic holes where they make an unsubstantiated claim to try to prove their point.
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I once saw a comic strip making fun of teenagers for that kind of thing... the main character thought he was a political expert because he read Doonesbury every day. 😕
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I was working the closeing shift ar the Shack back in the day. I just finished helping a guy put time on his freeup phone. He leaves and comes right back in with a problem. His phone is locked up for some strange reason. I call VZW c/s care. They are unable to unlock the phone.
We had none of the Kyocera free up phones in stock to replace it with. And all the other RS stores in the area were closed since it was 9:30pm. He was un willing to send it off to repair or wait for a new phone the next day.
He sits there and yells at me calling me this that and other bad words. At this point I cant help him any more and im all alone in the store. So I call the police to haul him by his toe nails out of my store.
The guy sees the cop car w...
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We had none of the Kyocera free up phones in stock to replace it with. And all the other RS stores in the area were closed since it was 9:30pm. He was un willing to send it off to repair or wait for a new phone the next day.
He sits there and yells at me calling me this that and other bad words. At this point I cant help him any more and im all alone in the store. So I call the police to haul him by his toe nails out of my store.
The guy sees the cop car w...
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Reminds me of a story that happened at another store owned by one of my previous employers. The store is in Greenville, SC, and on a heavily travelled road. Apparently some lady fell asleep at the wheel due to meds she was on, and drove her car right through the front of the store! Took out the front door, and one entire front panel window. Pretty much destroyed the car as well. Fortunately, no one was injured, despite the massive amount of glass flying into the store. There were customers and employees both in the store, but they were all more towards the back. Could have been really ugly.
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Yea most mobile shops dont have a drive thru. If you work in a mobile shop that does let me know? I would like to see a picture of it.
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We close at 7. I had a guy walk up at 7:30, banging on the door complaining (thru the glass) that his phone doesn't work. We told him (thru the glass) that we can't open the doors after 7. He followed us to our cars and kept harrassing us until we left. he was back the next morning when we opened to complain to the manager about our bad customer service. Needless to say, he was basically laughed out of the store after the real story was told
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haha he might as well have been. you'd be amazed at the things you see in ATL
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We used to get stuff like that all the time. This one guy even got ticked off at me when I wouldn't let him in "just to look at phones". It was over an hour after we closed and we were just there to do a store inventory. He even said "I just want to look at the phones because my employer is going to buy me a phone from the corporate store but he told me to pick one out." Being an agent and seeing as how this guy came so late after closing, I felt no remorse in telling him he could not come in. I even told him to bring his employer back the next day and we would give him a great deal or he could visit verizonwireless.com to see information about the phones.
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I've got a saying: The worst customer of the day is the first customer of the day.
They will sit outside the store forever till we open so their already mad. Usually they have a bag in hand to return something, or complain that its broken and it can never be fixed. The best chance I have to start the day without rolling my eyes or getting mad is... to let someone else help that first person.
They will sit outside the store forever till we open so their already mad. Usually they have a bag in hand to return something, or complain that its broken and it can never be fixed. The best chance I have to start the day without rolling my eyes or getting mad is... to let someone else help that first person.
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