Shop Talk
Stupid discounts...
So we sell OEM car chargers with 2 year warranty including covering physical damage. We sell them for $19.99.
This lady just came in wanting an LG Dare CLA. I rung it up and told her $21.XX and she says "did you put my discount on there?". I explained that we are a retailer for Verizon Wireless so I don't have a list of discounts based on who the employer is, however, the VZW store sells the chargers for $29.99 so even if she got a 25% discount, my price was less.
She then says...and this part made me want to kick her... ENTITLED to a 25% discount". I told her that was an offering being made by Verizon Wireless and not by my company. Then, sensing that she just wasn't going to give up, I told her that if she wanted me to match ...
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This lady just came in wanting an LG Dare CLA. I rung it up and told her $21.XX and she says "did you put my discount on there?". I explained that we are a retailer for Verizon Wireless so I don't have a list of discounts based on who the employer is, however, the VZW store sells the chargers for $29.99 so even if she got a 25% discount, my price was less.
She then says...and this part made me want to kick her... ENTITLED to a 25% discount". I told her that was an offering being made by Verizon Wireless and not by my company. Then, sensing that she just wasn't going to give up, I told her that if she wanted me to match ...
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The next guy in the door claimed he could get at 50% discount off of the full retail price of a phone. I told him it might be possible off of the 2-year price but that he was not eligible as he had just purchased a phone 4 months ago with contract (on a $39.99 plan). I even called CS to check notes on the account in case a rep had made the promise, then I would know to direct the guy to a corporate store. Nothing was noted on the account. He wanted a Dare but just didn't want to pay for it. Sorry buddy! No can do!
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Help me understand this. Since when does an employee rate plan have *anything* to do with acessories or the price of a cell phone? Are you confusing some special offer they got in the mail through vzw direct?
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There are some company discounts that will cover the cost of accessories etc, but these discounts are often only valid online or at corporate stores.
Most of the time, indirect agents can sell things for a lot cheaper than a corporate store, so discounting the item isn't hard (unless the employee doesn't have the power to do so. So what I do is quote them our retail price (something close to corporate pricing), and then give them $5 or so off the price of the item for their Discount.
Keeping the customer happy is pretty important, but it can get frustrating at times, especially if the customer feels they are entitled to special treatment.
Most of the time, indirect agents can sell things for a lot cheaper than a corporate store, so discounting the item isn't hard (unless the employee doesn't have the power to do so. So what I do is quote them our retail price (something close to corporate pricing), and then give them $5 or so off the price of the item for their Discount.
Keeping the customer happy is pretty important, but it can get frustrating at times, especially if the customer feels they are entitled to special treatment.
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I get that all the time. People are always telling me that they are "entitled" to thier VZW discount of %25 on accessories. I just say to them "I can certainly match your discount and sell you this CLA for $26.00 or, I could just ring it up at our normal price of $19.99. It's up to you" 😈
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Of all the things that customers do on a daily basis that irritates me, nothing irritates me more than a sense of entitlement.
Especially when they get all snotty and tell you that they are entitled to something.
Especially when they get all snotty and tell you that they are entitled to something.
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Verizon indirects can give discounts??? I figured since they were already cheaper than a retail store that they couldn't give additional discounts? Must be awesome. See if I did any of that I would get the boot out the door.
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Yep. I can give you yourEmployee discount at 26.00, or I can sell it to you for the everyday low price of 19.99. Your choice.
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My favorite is people coming in grabbing an accessory off the wall and throwing it down on my desk without saying a word...
then i ring it up and tell them their amount and they are like "did you put my discount on there?"
several things wrong with this...
1 how the hell am i supposed to know you are supposed to get a discount... you havent said anything to me and completely ignored me when i said "did you find everything ok?"
2 ... no... because you dont get one... at our CS level there is only one company in the world that gets a discount and its the united states postal service... and you dont work there... how do i know... because only 2 postal workers ever come in here and i know them by name... and happily remember to apply...
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then i ring it up and tell them their amount and they are like "did you put my discount on there?"
several things wrong with this...
1 how the hell am i supposed to know you are supposed to get a discount... you havent said anything to me and completely ignored me when i said "did you find everything ok?"
2 ... no... because you dont get one... at our CS level there is only one company in the world that gets a discount and its the united states postal service... and you dont work there... how do i know... because only 2 postal workers ever come in here and i know them by name... and happily remember to apply...
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GAH! I hate it when people come in and buy a CLA and complain it does not have the carrier name on it!
Discounts we sell XCEL CLA's and Cases. They both od the sam thing as a CLA bought at the Vodafone core store. So there not red and white big fricken deal.
Dont get me going about discounts piff. I deal mostly with US Military so it can be hard. They are use to Amercian phones and plans but when they find all ALL in comeing calls are free no matter what they are happy.
Discounts we sell XCEL CLA's and Cases. They both od the sam thing as a CLA bought at the Vodafone core store. So there not red and white big fricken deal.
Dont get me going about discounts piff. I deal mostly with US Military so it can be hard. They are use to Amercian phones and plans but when they find all ALL in comeing calls are free no matter what they are happy.
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