Shop Talk
CUSTOMERS WILL BE CUSTOMERS** Plz Read
Customer walks in
Me: good morning welcome to sprint how may i help you?
Cust: I wanted to get an upgrade and i called sprint and they told me to come to the store and get whichever phone i want and it would be free.
Me: ok lets jus start by making sure you qualify for an upgrade before we get to the phones.
**while i start my system customer roams around and grabs the treo 800 and asks: " I want this for free"
ME: ok sir i'm checking your upgrade as we speak and if you do qualify for the ful discount that phone is 300 and u get 100 mail in rebate
Customer(angrily): u must be crazy if u think im gonna pay 300 for a phone.
**so after checking his upgrade i find out he does not qualify for a discount** o crap here i go
...
(continues)
Me: good morning welcome to sprint how may i help you?
Cust: I wanted to get an upgrade and i called sprint and they told me to come to the store and get whichever phone i want and it would be free.
Me: ok lets jus start by making sure you qualify for an upgrade before we get to the phones.
**while i start my system customer roams around and grabs the treo 800 and asks: " I want this for free"
ME: ok sir i'm checking your upgrade as we speak and if you do qualify for the ful discount that phone is 300 and u get 100 mail in rebate
Customer(angrily): u must be crazy if u think im gonna pay 300 for a phone.
**so after checking his upgrade i find out he does not qualify for a discount** o crap here i go
...
(continues)
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wasnt really too intimidating tho he was like 34 and weighed like 110 pounds so i kinda felt bad for him cuz i know ppl dont take him serious. lol thanks for reading
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I must commend you on your good salesmanship - probe to identify the problem, provide a solution, and suggest extras. If more would handle problem customers this way, just think of the potential. He will also liekly tell others of the great experience he had with you.
Yes, it does at times take the patience of Job to handle a customer with an attitude like this, but treating them well and working to turn their attitude can pay dividends.
All that being said, man, what a jerk coming in with an attitude like that!
Yes, it does at times take the patience of Job to handle a customer with an attitude like this, but treating them well and working to turn their attitude can pay dividends.
All that being said, man, what a jerk coming in with an attitude like that!
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