Shop Talk
Fraudsters rock.
So customer calls in, wants to activate some relic of a phone, on an account with fraud warnings all over it. Per team coach instruction ('This guy's a fraudster.' 'Do it anyway.') I activate his phone, and we program it. He claims it doesn't work. ('Don't you have another code, maybe, that we could try?' 'Please hold.') Those of you who have seen KMS know Sprint apprently frowns on handing out the MSL. I call the contact number for the account, reach Stacey, who informs me that there's no way this call is legit. A quick call to a painfully clueless fraud agent removed the new line, and I informed my criminal friend I had spoken to Stacey ('Who?' 'Your coworker!').
The loud cursing and fumbled hangup were priceless. I love my job.
The loud cursing and fumbled hangup were priceless. I love my job.
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I didn't want to. My direct supervisors told me to. Repeatedly, in fact. It wasn't until I took it upon myself to contact the POC that I got the proof I needed to convince them to let me take care of it.
Reading comprehension seems to not be your strong suit. Jackassed assumptions, however...
Reading comprehension seems to not be your strong suit. Jackassed assumptions, however...
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No, the fraud was stopped, the customer was informed of their unsecure account, and I got a reputation for spotting fraud.
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what I don't understand is why the team coach said go ahead... that just boggles my mind. did he ever reveal the point of atarting the activation for KNOWINGLY activating a fraudulent account?
I'd report that to the next level above him...
I'd report that to the next level above him...
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The caller could verify - It was nothing but my sense of 'this ain't right' that worried me.
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Trygon said:
The caller could verify - It was nothing but my sense of 'this ain't right' that worried me.
Trygon said:on an account with fraud warnings all over it.
Real keen sense of 'this ain't right' you must have there.
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ok what is kms?
i have no problem getting my msl.
(got it to shorten my slot cycle index)
i have no problem getting my msl.
(got it to shorten my slot cycle index)
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