Shop Talk

I hate that. It's like when they want a black berry charger and you give them a motorola one and they get all panicky even though it fits the port. Just try it bitches if you don't like it return it.

Agreed...I hate when F****** come in and ask a question, then get all butt-hurt when you give them an answer that's not to thier liking. There's a reason that we work here, and you're asking US questions

If he threw the phone at you you should attack him or press charges.

should have. the worst part about it is my DM yelled at me for it!!

she was like, "oh you musta dont something to piss him off"

🙄

she got canned wed tho 🙂

**** that dumb whorebag and her slutty yet morbidly obese ways. 😁

threw the phone at u?

u must not be intimidating?

usually when i get a crazy ass customer like this i talk to them very firm and loud.

Give em that "bitch try it" look. lol

🤨

First off, LGs usually get stuck in Car Kit if the charging port gets wet and corrodes. I have, however, seen a few situations where that is not the case. However, after he threw the phone, I would have called the FRU team back and explained that the phone has now been physically abused/damaged and should not be replaced. Make the schmuck file an insurance claim or buy at full retail. If he decides to act like a child, treat him like one and stick to the rules for his own good. Teach him a lesson. 🙂

I agree, you should have called the FRU team back and told them, Lol that would have been priceless.

I've had store reps notate the acct when a cus is out-right rude, in which I sometimes call the store to verify what happened.

Some cus feel they are better than you, so therefore treat you like the floor they walk on. I get it on the phone, and what they don't understand is if I am being nice and trying to work with you, and offering you the best deal that is out side of policy, and you continue to be an ass you can not expect me to allow you to mistreat me. I simply get firm, and after going over the same subject for 10mins or so if it even gets that far. I simply keep my nice attitude, soft voice and yet say firmly. "Is there anythi...
(continues)

I once had a guy who wanted to exchange but didn't have the charger, box, contents, etc. The phone had a few minor marks, but I was willing to exchange it anyhow. I told him he had to bring everything back before I could do the exchange.

It had happened in the past that we did the exchange for someone then never saw the rest of the stuff come back hence screwing us. As a result, the rule became you had to have everything present.

The guy got all ticked off and slammed the phone on the counter demanding a different right then and there. He claimed he would bring the other stuff over "if he got a chance". In the process of slamming down the phone, he cracked the housing. I had to tell him I could no longer exchange the phone fo...
(continues)

Someone stole a phone from my store...kinda. My boss was doing an act. and usually well let the customers play with the phones after thier activated, make some test calls, bla bla bla, and he takes off to the "bank" cause he doesn't have the 16 dollars to pay the sales tax on the phone. 2 days later, we realize the phone was stolen, and adivse the customer if he doesn't either return, or pay for the phone, we'll have stockton pd go to his house and reposess the phone for us. 2 weeks pass by, and the cops won't do anything, so I make a couple nice tweaks to his active ATT account...$199.99 6000 min plan, EVERY ADD ON POSSIBLE, and voice restriction...OH and I changed his phone number, so he can't even call customer care. His Acct. number will...
(continues)

so the dude took the phone without paying, aka stole it, and the cops wont do anything? why not??

you obviously have his address. i'd go over there myself and get that phone back. also, who they he!! steals a phone thats only going to cost $16??

they just changed our hours at the free standing stores and we now open at 10 instead of 9, this has been so for well over a month now. i do have to say i love the middle aged jack asses who come in and bitch me out first thing in the morning because they had to sit in their car and wait an hour and a half for us to open. well mr jack ass its not my fault you didn't find something more productive to do with that time period. then they proceed to chew you out about how they had to check in once they got in the door and werent serviced immediatly. well sir where a cell phone store, not a brothell. then i love how they mill around our door. its stupid! nothing is important enough to mill around a stores door before they open! go sleep in o...
(continues)

I don't know what noises I make I don't even know I did anything till I stop - my mind gets kind of fuzzy and the wild beast inside takes over

RAWR!!!!

meow

hissss