Shop Talk
why Why WHY?!
Seriously. 😡
To which we state....ma'am. Should i order that battery it would likely be 59.99...you can get the newer version of your phone for FREE!!!! or buy it outright for $175
BLEDSOE said:To which we state....ma'am. Should i order that battery it would likely be 59.99...you can get the newer version of your phone for FREE!!!! or buy it outright for $175
To which they state :
"Why should I have to PAY for a battery OR a phone!?!?! I've been with your company for 72 years! I demand everything free, right now!"
"no i dont want to buy a new phone. i want this phone. you're just trying to make money off me."
🙄
umm... if the phone is that old, you NEED a new one. plus i'm willing to give you the free phone.
$40 for a new battery!?! That's more than what the phone cost! You guys are ripping me off!
Why are the contracts two years when YOU make the batteries to only last one year?
I'll just wait until my upgrade. I can live with it for another 8 months.
No one told me the battery would die before my contract was up! You should really disclose this to your customers!
So if I replace the battery do I lose all my contacts since they are stored on the battery?
Shouldn't the insurance or extended warranty I've been paying for cover the battery?
I also had some crack-pot old guy insist that ALL information from the phone, not just the contacts, were stored in the battery. He even went so far as to claim he was distantly related to Alexander Graham Bell and that somehow qualified him to know everything about cell phones.
just let us do our damn job!
1) Our batteries are $35.
2) None of these people are eligible anyway, so they would pay retail price for a phone which is obviously more expensive than a battery.
3) There is a one year warranty on the phones, so if there was indeed a real problem, selling them a phone would put them out money when it could be fixed for free.
Thanks.
Pretty Keeley said:
2) None of these people are eligible anyway, so they would pay retail price for a phone which is obviously more expensive than a battery.
You didn't mention that.
3) There is a one year warranty on the phones, so if there was indeed a real problem, selling them a phone would put them out money when it could be fixed for free.
The manufacturer's warranty does not cover the battery. That's one of the reasons its easy to sell an extended warranty.
Thanks.
You're most welcome my dear.
You are correct the one year warranty doesn't cover batteries. However, the batteries aren't the problem, which is why I mentioned the one year warranty on the PHONES.
"3) There is a one year warranty on the phones, so if there was indeed a real problem, selling them a phone would put them out money when it could be fixed for free.
"
If the battery isnt the problem and they cant upgrade you can sell a prepaid and have them activate that.
Oy. I am confusing myself now. 😕
Point is, there is rarely a problem with the battery. MOST of the people are not eligible for new equipment. If there is a problem with the phone, there is a one year warranty.
Really, it was just a rant about how customers blame everything on the battery.