Shop Talk
Question for VZW Indirect reps...
On a couple of occasions including today, while trying to get into a customers account through eRoes, I've gotten the following message
75782:Service:CustomerInquiry is not authorized to be used by client: VZW-NETACE
When that message pops up i can't continue any further with eRoes. So i have to send the customer to the Corporate VZW location down the street.
What the hell does that message mean?
75782:Service:CustomerInquiry is not authorized to be used by client: VZW-NETACE
When that message pops up i can't continue any further with eRoes. So i have to send the customer to the Corporate VZW location down the street.
What the hell does that message mean?
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I've seen that when you type in the wrong number, especially if you short it by one digit. I've also seen it when you attempt to access a corporate account and don't have that privilege.
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or call me....that way we both have you covered....
since we work in the same store 🤤
since we work in the same store 🤤
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that's either corporate business accounts or verizon employee. there's not many accounts that indirects can't access.
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anyone else now having issues viewing contracts in eroes??
everytime i try i get "the file is damaged and cannot be repaired"
i called support and she couldnt access it either
i HATE manual apps
everytime i try i get "the file is damaged and cannot be repaired"
i called support and she couldnt access it either
i HATE manual apps
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would u send the customer to another location?
isnt there a NSS number u can call in for assistance?
Then manually write out a contract. 🤨
isnt there a NSS number u can call in for assistance?
Then manually write out a contract. 🤨
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I am an indirect store manager and hate when my employees send someone to a Corp. store when we could have helped them here... I love what you had to say do you need a job 🙂
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need a job im hiring for personal assistance...
cut my grass
grocery shopping
laundry
cook
bathe me
wipe my ass
clean
...and occasional sex (depending)
🙂
But i work for Sprint anyway
cut my grass
grocery shopping
laundry
cook
bathe me
wipe my ass
clean
...and occasional sex (depending)
🙂
But i work for Sprint anyway
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I don't need a job.... but thanks. That is a bummer i was basically trying to compliment you on your advise it is good to hear an employee not just pass customers along because they may have to fill out a manual contract
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VZWMT123 said:
That is a bummer i was basically trying to compliment you on your advise
Thanx.
im just a greedy guy ... i dont like to pass siht on to anyone els.
Even a customer that is a cluster fu(k ...i like to problem solve then they tell me im the best 😁 YAY n i get all their bus. N their friends 2 ....YAY 😈
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I was always told national accounts are corp only... we can't touch them at all.
Is that not true? do you know something I don't?
Is that not true? do you know something I don't?
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Speaking of problems in eRoes...
For the past six months or so, almost every time I run a one year contract, it changes to two years when it activates. The application clearly says 12 months, but the printed contract says 24 mo., as does the account when you pull it up in infodesk. This is happening to all my coworkers too, and I was wondering if anyone else out there is having this problem.
For the past six months or so, almost every time I run a one year contract, it changes to two years when it activates. The application clearly says 12 months, but the printed contract says 24 mo., as does the account when you pull it up in infodesk. This is happening to all my coworkers too, and I was wondering if anyone else out there is having this problem.
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Not in the one I've done. We do a one year contract about once every two to three months, max.
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Something you sign people up on when they bring in their own phone, otherwise it's just a mythical priceplan that I don't believe exists...
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What is a one year contract i NEVER sell them i did not even know they still existed 🤣
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I've definitely had this problem. They say there needs to be a trouble ticket written up for it, but with the "success" of other trouble tickets, and the limited nature of our communication with those that can actually help, it's not really worth it
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not sure ours has been working fine i would just call Credit and Activations have them do it in ErOES and then print it out from completed order
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